- At the core, ensure that the Commission's business processes are being validated from a holistic End-to-End perspective for all valid scenarios possible, ensuring best in class customer service for end users, call center agents, and other stakeholders is always delivered.
- Perform rigorous testing and validation efforts, necessitating a dedicated focus.
- Create, execute, and document test plans and scripts.
- Be responsible for comprehensively testing all aspects of our systems, including Account Management, Case Management, Payments, Dispute Management, Dunning and Collections, Correspondence, and Invoicing.
- Capture, and maintain data, plus run reports to implement data analyzed optimizations on the omnichannel perspective of the customer. This will include, but is not limited to Portal, Natural Language IVR contained telephony, Chatbot, email/ forms, walk-in, and social media.
- Review test scripts provided by vendors.
- Conduct system stress testing to identify potential issues.
- Collaborate with the QC Lead to ensure quality control.
- Manage and execute testing scripts within the ADO system.
- Advocate for Quality Assurance and industry best practices.
- Ensure project adherence to quality principles and guidelines.
- Oversee all aspects of quality assurance and testing for software and IT system releases.
- Maintain high-quality procedures for creating user stories, tasks, test cases, and bugs.
- Provide feedback for production deployment readiness.
- Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
- Lead and participate in project team activities for system work efforts related to enterprise systems.
- Work independently to accomplish the tasks and duties assigned.
- Adhere to the client standards, policies, and procedures.
- Utilize various software and/or technology tools to perform job duties.
- Perform tasks and other duties as assigned by the client.
- 8 or more years of expertise in software development testing.
- 5 or more years of experience in testing various channels of Account Management; Case Management; Payments using Credit Cards and ACH at a minimum, Digital Wallets is desirable; and Disputes.
- 5 or more years of experience in testing financial transactions and finance functionality, including but not limited to Dunning and Collections, and Financial Reconciliation.
- Proficiency in Risk-Based Test Management and Test Automation - Tosca, Performance Testing, Regression Testing, Disaster Recovery Testing, and Data Migration Testing.
- Proficiency in MS Azure DevOps testing module.
- Knowledge of ITIL/ITSM practices and methodologies.
- Understanding of cloud-based software solutions.
- Strong written and oral communication skills.
- Excellent listening, presentation, and interpersonal skills.
- Ability to communicate technical ideas in a user-friendly manner.
- Strong multitasking and project management abilities.
- Motivated self-starter.
- Bachelor's degree in business management or information systems.
- One or more software Testing Certifications.
- Equivalent combination of education and/or experience may be accepted.
- Minimum 5 years of experience in large-scale integrated solutions for tolling back-office operations.
- Minimum 5 years of CRM Microsoft D365 testing experience for enterprise level implementations dealing with microtransactions.
- Minimum 5 years of CRM Microsoft D365 experience in testing entity customization, form design, views, business process flows, Power Automate, Logic Apps, workflow, and business process rules.
- Efficient in finding issues and debugging issues using stack traces, logic app log failures, and plugin profilers.
- Hands-on testing experience for a tolling back-office system.
- Experience developing and executing system testing scripts for overall system implementations.
- Proficiency in developing and automating testing scripts for CRM (Azure-based system), ERP (SAP Financials), Natural language IVR, Real-time payments, Telephony applications, and 30+ Vendor Integrations.
- Experience with MS Azure ADO for testing and quality.
- Equivalent combination of education and/or experience may be accepted.
- Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
-
Back Office Employee
1 week ago
Fusion Dynamics Skyline View, United StatesBack Office Employee (m/f/d) · Full-time Back Office Employee (m/f/d) · About Us: · DAN LACHS GmbH is one of the leading companies in the trade of frozen fish and has over 50 years of experience in this industry. · The company has its own frozen storage facilities and fleet of ve ...
-
Employee: Back Office Customer Check
2 weeks ago
Titan Industries Palmdale, PA, United States FreelanceCompany Description · At Enpal, we are pursuing the dream of building the largest renewable energy community in Europe. How are we achieving this? Enpal makes solar energy finally easy: we rent out solar panels, battery storage systems, and wall boxes at an all-inclusive rate, su ...
-
beBee Handyman Cuba, IL, United States FreelanceI need to build an additional room outside my home in Cuba, IL. Currently, we have a storage room outside. It is possible to climb onto the flat roof of this storage room and access a back terrace of the house. · We need to build a room on top of the storage room to use it as an ...
-
Client Services Specialist
1 week ago
Flagger Force Traffic Control Hummelstown, United StatesFlagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation's infrastructure, utilities, and other service industries throughout the eastern United States. _ · - Flagger Force provides a supportive work enviro ...
-
Assistance of Management for the"
2 weeks ago
ZephyrTech York Haven, PA, United States Freelance**Who we are.** · We are D.K.Real Estate, a real estate agency located in Berlin - Grunewald. We are an innovative and well-connected partner for all things related to real estate in Berlin. As independent experts, we rely on our extensive experience in marketing both existing pr ...
-
Medical Assistant
3 days ago
Gastroenterology Associates Hershey, United StatesResponsibilities: · - Accompanies patient from waiting room to appropriate exam room · - Takes appropriate vital signs (weight, height, blood pressure, pulse), patient's history (marital status, lives with, occupation, tobacco use, alcohol use), enters/updates medications and all ...
-
Night Auditor
1 week ago
Hershey Entertainment & Resorts Company Hershey, United StatesThis position is responsible for conducting the front-of-the-house and back-of-the-house audit for the Hershey Lodge. · **Job Duties (Duties marked with an asterisk are essential functions of this job)**: · - Responsible for breaking down room revenue by type* · - Posting and bal ...
-
Program Analyst 2
3 days ago
Commonwealth of PA Dauphin County, PA, United States**THE POSITION**: · **DESCRIPTION OF WORK**: · - As a Program Analyst 2 for OCDEL, you will manage statistical analysis for the Bureau of Early Intervention Services and Family Supports programs. This includes reviewing and evaluating the programs to determine their impact on chi ...
-
Project Manager 2
3 hours ago
Commonwealth of PA Dauphin County, PA, United States**THE POSITION**: · **DESCRIPTION OF WORK**: · - This Project Manager 2 position handles administrative, management, and professional work for directing the implementation and management of high-priority, high-profile Commonwealth enterprise-wide information technology projects. ...
-
Management Analyst 2
1 week ago
Commonwealth of PA Dauphin County, PA, United States**THE POSITION**: · **DESCRIPTION OF WORK**: · - Within this role, you will meet with program office personnel and others as needed to discuss, advise, and determine project objectives and designate project methods based on skill and knowledge. Excellent interpersonal and communi ...
-
Case Manager
5 days ago
Integrity Marketing Group Harrisburg, United States**About Ritter Insurance Marketing** · Ritter Insurance Marketing is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska ...
-
IT Help Desk Analyst
4 days ago
Sarum, LLC Harrisburg, United StatesPosition**:Help Desk Analyst** · Location: Harrisburg, PA · Duration: 6+ Months · Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. · **This requisition has an hour-long in-person interview at The Server Farm.** · This positi ...
-
PLCb Marketing Analyst 3
1 day ago
Commonwealth of PA Dauphin County, PA, United States**THE POSITION**: · **DESCRIPTION OF WORK**: · This position is responsible for managing a team of marketing professionals responsible for all store promotional materials, signage, and the execution of all marketing campaigns for Fine Wine & Good Spirits. Work includes independen ...
-
Accountant 2
4 days ago
Commonwealth of PA Dauphin County, PA, United States**THE POSITION**: · Are you seeking new opportunities for advanced professional accounting work? Join us at the Bureau of Workers' Compensation - Self Insurance Division as an Accountant 2 Utilize your accounting knowledge and analytical abilities to perform essential financial a ...
-
Business Analyst
1 week ago
Pennsylvania Higher Education Assistance Agency Harrisburg, United StatesPHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. · Give back tomorrow by joining us today · **Salary**: Pay Grade 15 · **Shift**: Monday through Friday 8:00 AM - 5:00 PM · **Location**: Harrisburg, PA. Hybrid w ...
-
Administration and Management Trainee
1 week ago
Commonwealth of PA Dauphin County, PA, United States**THE POSITION**: · **DESCRIPTION OF WORK**: · As an administration and management trainee, you will participate in a 12-month structured training program designed to develop administrative and technical competence while giving you an understanding of state government organizatio ...
-
Chip Reconciliation Coordinator
1 week ago
Capital Blue Cross Harrisburg, United StatesPosition Description: · At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it's why our employees consistently vote us one of the "Best Places to Work in PA." · This position is responsible for s ...
-
Special Claims Analyst
3 days ago
Pennsylvania Housing Finance Agency Harrisburg, United States**Job Purpose** · The Special Claims Analyst (SCA) is responsible for reviewing and processing the Owner/Agent special claim submissions, processing the Owner/Agent monthly tenant data and voucher transmissions, and generating Tenant Rental Assistance Certification System (TRACS) ...
-
Business Analyst 2
2 days ago
Commonwealth of PA Dauphin County, PA, United States**THE POSITION**: · **DESCRIPTION OF WORK**: · Interested in learning more? Additional details regarding this position can be found in the position description. · **Work Schedule and Additional Information**: · - Full-time employment · - Work hours are 8:15 AM to 4:15 PM, Monday ...
-
Agency Support Technician
3 days ago
Penn National Insurance Harrisburg, United StatesPenn National Insurance has an incredible opportunity to join our world-class team as an Agency Support Specialist This is a hybrid position reporting to the Harrisburg Home Office. · The Agency Support Technician is responsible for managing all agency licensing processes with th ...
Tolling Back-Office QC Analyst - Middletown, United States - Data-Core System, Inc.
Description
Job Description
Job DescriptionSalary: DOEData-Core Systems a consulting, services and digital transformation solution provider helping businesses reshape their future with cutting-edge technologies and services, has an immediate opening for a Tolling Back-Office QC Analyst in the Consulting Services Division.
Duties & Responsibilities:
Desired Skillset:
Required Education and Experience:
We are an equal opportunity employer.