Client Services Specialist - Hummelstown, United States - Flagger Force Traffic Control

Description

Flagger Force is an industry leader in traffic control.

Utilizing robust technology resources and expertise, we support the nation's infrastructure, utilities, and other service industries throughout the eastern United States.

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• Flagger Force provides a supportive work environment centered on the values, vision, and mission of our organization. The leadership team believes that the most important asset we have as an organization is our employees. _
• Flagger Force is an Equal Opportunity Employer. It is the policy of Flagger Force to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. #INDKronos_

Flagger Force, an industry leader in traffic control, is currently hiring a Client Services Specialist. This position will be based in our operations services center, part of our interactive corporate campus in Hummelstown, PA.

The Client Services Specialist is primarily responsible for client order processing while acting in accordance with company values, vision and mission.

This role plays a critical role in maintaining a high degree of client satisfaction, as well as providing guidance and support to the 1,800+ Flagger Force employees who work side by side with our clients each and every day.

Schedule:

• Monday
• Thursday 6:00pm 4:00am

Primary Responsibilities:

• Assess client needs by utilizing active listening and critical thinking skills to ensure orders are filled with accuracy and efficiency
• Allocate proper resources (field employees and equipment) to client orders with precision and a safetyfirst mindset, while also limiting client impacts
• Use deescalation techniques to address client and employee issues in an empathetic manner
• Represent the link between external employees and internal operations by establishing trust, relaying/addressing concerns, and building strong relationships
• Play an integral in special projects centered on streamlining operations, innovation, and solidifying Flagger Force's reputation as an industry leader Work cross functionally and collaboratively with all Operations Service Center departments, Field Operations and Corporate Services

What Flagger Force Offers:

• Medical, vision and dental insurance
• 401k w/company match
• Generous paid time off
• Onsite fitness facility
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities
• Bachelors degree preferred; equivalent combination of education and/or work experience considered
• Proficient with Microsoft Office programs
• Strong multitasking, time management, and communication skills
• Ability to work in a fastpaced environment
• Ability to produce results and collaborate at a high level within a team oriented environment
• Excellent customer service skills