Case Manager - Harrisburg, United States - Integrity Marketing Group

Integrity Marketing Group
Integrity Marketing Group
Verified Company
Harrisburg, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About Ritter Insurance Marketing


Ritter Insurance Marketing is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market.

Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina and Ohio.

More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents.


Job Summary

Primary Responsibilities**:


  • Assumes responsibility for agent support.
  • Creates Service Requests (SRs) as needed to track and handle agent issues.
  • Communicates with carriers and/or outside departments to resolve agent issues.
  • Assists with phones queues including: Operator, Site Assistance, and Broker Support.
  • Processes ACH and W9 documents.
  • Assumes responsibility for agent commission communications.
  • Communicates with the carriers as necessary to resolve commission issues.
  • Works with Commission Analysts to resolve payment questions and concerns.
  • Keep track of all agent communications.
  • Assumes responsibility for assigned reporting.
  • Completes assigned reporting within the set timeframe.
  • Assume responsibility as mentor when assigned. Assumes responsibility for miscellaneous duties as assigned by supervisor.

Primary Skills & Requirements**:

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Education: High School Diploma or equivalent.
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Experience: Minimum of one year in customer service and/or data entry. Proficiency in Microsoft Office is required.

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Skills:

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Communication: Strong communication skills, particularly over the phone. Ability to convey detailed or important instructions or ideas accurately and quickly.
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Customer Service: Excellent customer service skills with a positive attitude and ability to work well with others.

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Physical Requirements:

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Visual and Auditory: Average visual acuity necessary for document preparation or inspection, or machine operation. Ability to hear average or normal conversations and receive ordinary information.
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Manual Dexterity: Primarily uses fingers for tasks such as typing.
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Physical Exertion: Sedentary work, sitting most of the time, exerts up to 10 lbs. of force occasionally.


About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike.


Integrity is driven by a singular purpose:
to help people protect their life, health and wealth so they can prepare for the good days ahead.


Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first At
Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

  • Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities._
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