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    Client Partner - Seattle, United States - Tech Mahindra

    Tech Mahindra
    Tech Mahindra Seattle, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    About Tech Mahindra :

    We are what we do

    Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates and the society to Rise. We are a USD 5.1 billion organization with 150,200+ professionals across 90 countries helping 1058 global customers, including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, Blockchain, Cybersecurity, Artificial Intelligence, and more, to enable end-to-end digital transformation for global customers. Tech Mahindra is one of the fastest growing brands and amongst the top 15 IT service providers globally. Tech Mahindra has consistently emerged as a leader in sustainability and is recognized amongst the '2021 Global 100 Most sustainable corporations in the World' by Corporate Knights. With the TechM NXT.NOW framework, Tech Mahindra aims to enhance 'Human Centric Experience' for our ecosystem and drive collaborative disruption with synergies arising from a robust portfolio of companies. Tech Mahindra aims at delivering tomorrow's experiences today, and believes that the 'Future is Now'.

    Job Title: Client Partner - Hi-tech / Hyperscalers

    Location: Seattle USA

    Duration : Full Time

    Tech Mahindra is seeking a Client Partner - Hi-Tech / Hyperscalers Vertical. He/She will be responsible for all client interfaces within the assigned account scope. He/She works together with their manager ( IBG/IBU Heads ) to build an account plan and is responsible for client management based on the account plan.

    Responsibilities / KRAs - ( but not limited to )

    • Lead the named account penetration strategy, business development efforts and solution initiatives.
    • Implementing best practices for positive customer engagement & long-term relationship.
    • Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client.
    • Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
    • Leverage (any) past relationships and references in named accounts helping in qualified lead generation.
    • Take consultative sales approach to identify customer pain points/problem areas, business objectives and create roadmap of opportunities.
    • Opportunity identification based on named account market inputs, validation and qualification of opportunities with the solution teams.
    • Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.
    • Handle any customer escalations from initiation through resolution.

    Skills Required -

    • BA/BS/Master's degree Finance, Business Administration or other degrees with relevant sales background.
    • Must have good customer focus and communication skills.
    • Must have strong presentation skills, with the ability to conceive, prepare, author, and give key presentations to clients.
    • 10-15 years of experience, including 6+ years of experience in managing multiple customer engagements.
    • Good knowledge in Hi-Tech / ISV / Hyperscalers domain.
    • Previous experience in client relationship management, in IT consulting.
    • Experience of growing small engagements into large long-term relationships.
    • Good knowledge of latest technologies.
    • Exhibit strong business insight, show executive presence and outstanding judgment
    • Entrepreneurial spirit, "get-the-job-done" attitude, professionalism, team-player
    • Able to devise and articulate a unique and compelling value proposition so that customer decision-makers clearly grasp the short and long-term business and financial value of a relationship.
    • We are looking for US Citizens or Green Card Holders.

    For more details, please inbox me at

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