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    Shift Leader - Stratford, United States - Baskin Robbins

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    Description

    Role Overview:

    • Shift Leaders are responsible for guiding and supporting Crew Members to meet operational Brand standards and ensure an exceptional guest experience.

    Responsibilities:

    • Team Environment:
      • Embed a culture of respect and collaboration within the team.
      • Communicate shift priorities and results effectively.
      • Assist in crew training as needed.
      • Offer guidance and feedback to crew members.
    • Operational Excellence:
      • Cultivate a guest-focused environment in the restaurant.
      • Operate with a sense of urgency to meet speed goals.
      • Ensure adherence to Brand standards, recipes, and procedures.
      • Maintain a safe and hygienic workplace by enforcing safety protocols.
      • Efficiently manage team deployment for optimal service.
    • Profitability:
      • Drive sales targets and performance.
      • Implement restaurant standards and marketing strategies.
      • Oversee cash handling during shifts.
      • Ensure all products meet Brand specifications.
      • Minimize wastage.

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