Shift Leader - Norwalk, United States - Rackson Restaurants

Rackson Restaurants Norwalk, United States

4 days ago

Description

**Rackson Restaurants**

**Shift Leader - Burger King**

**Norwalk Norwalk, CT - Full Time**

**Restaurant Shift Leader**

The Shift Leader supports the Restaurant General Manager (RGM) in ensuring delivery on guest satisfaction through financial controls, operations, direction of Team Members, and compliance within the scope of an assigned shift. The Shift Leader has full accountability for restaurant operations during assigned shift when the RGM is not present. This position operates under the direct management of the RGM and helps lead the restaurant team. The Shift Leader interacts with restaurant team members and management, outside vendors, members of the field operations team, and guests. Positions are available on all shifts.

**Responsibilities:**

Coordinates restaurant operations, including labor, inventory variance and guest tracking responses during assigned shifts. May be responsible for opening and closing the restaurant.

Provides direction to Team Members clearly and concisely and models the proper way to implement shift plans to ensure smooth production.

Motivates Team Members to exceed guest expectations with food and friendly service in clean surroundings and delegates in a way that encourages teamwork and ensures restaurant operations comply with Company standards.

Complies with all loss control procedures and instructs Team Members how to maintain a safe and secure environment for customers and other Team Members.

Works with team to act on guest feedback and resolve issues in a timely, friendly and professional manner.

Directs, trains and motivates Team Members on each of the workstations during shift.

Complies with the requirements of government regulations, Burger King Corporate (BKC) Market Policy, food safety, BKC security policy, operations, and BKC policies and procedures relating to all restaurant activities during the shift.

**Minimum Qualifications:**

Must be at least eighteen (18) years of age

High School diploma or GED required

Ability to work in a fast-paced environment

One year of restaurant management experience required

Ability to motivate Team Members and provide clear, concise direction

Available to work evenings, weekends and holidays

ServSafe Certification preferred

Rackson Restaurants is a franchisee of quick service restaurants with locations in several states across the Northeast. Rackson offers a competitive salary plus a strong commitment to promoting from within.

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