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    Customer Service Representative - Englewood, United States - Modern Property Services

    Modern Property Services
    Modern Property Services Englewood, United States

    6 days ago

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    Description

    Job Description

    Job DescriptionBenefits/Perks
    • Competitive Compensation
    • Paid Time Off
    • Career Growth Opportunities
    Job SummaryModern Property Services is seeking a Customer Service Representative / Scheduler to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, is able to remain calm under pressure, and has prior scheduling experience in the residential and/or commercial service industry.
    Responsibilities
    • Receive a high volume of inbound calls and emails
    • Identify the reason for the customer's call, collect relevant information, and provide solutions
    • Schedule repair and maintenance appointments
    • Document all customer interactions
    • Use best practices in customer service techniques to develop rapport and build relationships with customers
    • Liaise and coordinate with clients, residents, sub-contractors and MPS department leads
    • Attend trainings to maintain up-to-date skills and knowledge
    Qualifications
    • High school diploma/GED
    • Previous experience as a Customer Service Representative and Scheduler or in a similar role - Required
    • Mastery level experience using CSR or POS computer system - Required (Service Titan is a plus)
    • Excellent phone and verbal communication skills
    • Understanding of active listening techniques
    • Ability to work well under pressure
    • Self-motivated and able to work independently
    • Highly organized with the ability to prioritize projects and manage time effectively
    • Bilingual in English and Spanish is a plus, but not required


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