Jobs
>
Denver

    Manager Design and User Experience - Denver, United States - NICE

    NICE
    NICE Denver, United States

    3 weeks ago

    Default job background
    Description
    At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+.

    And if you're like us, we can offer you the kind of challenge that will light a fire within you.

    Manager,


    Design and User Experience We are hiring creative, passionate, and driven UX Manager to join our Design and User Experience team.

    As a user-centered design professional, you would help craft delightful user experiences for the leading CX Cloud Software in a fast-paced and innovative environment.

    As a member of the UX leadership team, you will have the opportunity to help determine strategy and drive customer-facing outcomes; mentor other designers and build and amplify best practices.

    This role will manage and drive specific enhancements to our CXone applications that improve our users' experience including the usability and accessibility of the products.

    This leader will manage our design and usability backlogs as well as manage the relationship with our accessibility consultants – allowing direct ownership of fixes and enhancements to meet our accessibility and usability objectives.

    While the role will report to our Vice President of Design and User Experience, this is a collaborative role across business units, product teams and development resources.


    Responsibilities:
    Manage specific design and feature fix backlogs in Jira.
    Work with stakeholders to prioritize and evangelize backlog work.
    Create world-class usability experiences for a very versatile set of Personas.
    Communicate the business value of UX to stakeholders.
    Champion accessibility and inclusive design across LoBs and Products.
    Imagine and strategize creative ways we can improve the work lives of our customers and users.
    Partner closely with colleagues to create coherent, seamless, and emotionally resonant, state-of-the-art user experiences.

    Identify dependencies and impacts across a global delivery team within the complex hierarchy of the NICE CXone Suite of products.


    Team Leadership:
    Lead a team of 3-6 designers and/or researchers.
    Identify and hire new UX talent when expanded coverage is needed.
    Mentor and inspire designers.
    Contribute to UX processes that support product excellence while moving and shipping quickly.
    Guide designers as they create and validate solutions to real customer problems.
    Bolster and maintain the team's morale and cohesion through team workshops.
    Run Ideation meetings, Affinity Sorts, Brainstorms, and whiteboard sessions.

    Cross Functional department Collaborations:
    Collaborate closely with cross-functional product leadership team members to help inform future roadmaps and turn vision into reality.
    Partner with product management to assist in writing requirements and helping create design and accessibility evangelists.
    Collaborate closely with a variety of disciplines, including product management, engineering, UX research, and marketing.

    Required Experience:

    6+ years real world working experience in an Enterprise level SaaS Organization working on complex products.
    4+ years of managing UX designers and user researchers.
    A University degree in User Experience, related field or applicable experience.
    Experience with mentoring and growing a high-performance team with diverse skillsets.
    Competence in building collaborative relationships and aligning leadership stakeholders.
    Experience collaborating with partner disciplines including Research, Product, Engineering, Marketing, Client Support, and Sales.
    Experience with design thinking frameworks, as well as both formative and summative UX research.
    Excellent written and verbal communication skills.
    About NICE

    NICELtd

    (NASDAQ:

    NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.
    Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.


    Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

    NICE is proud to be an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

    #J-18808-Ljbffr
  • InsideHigherEd

    User Experience

    3 weeks ago

    InsideHigherEd Commerce, United States Administrative Jobs ,

    · User Experience (UX) Researcher · University of California Los Angeles · Department Summary · The Digital Foundry sets the strategy to accelerate the adoption of industry leading practices across technology modernization domains, supporting a portfolio of enterprise-wide produ ...

  • CACI International

    User Experience Designer

    3 weeks ago

    CACI International Denver, CO, United States

    User Experience DesignerJob Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental USAnticipated Posting End: 3/14/2024CACI seeks a talented UX Designer to join ...

  • Amaze PBC

    User Experience Designer

    6 days ago

    Amaze PBC Denver, United States

    Job Description · Job DescriptionAmaze Health is a transformational, fast-growing healthcare platform that includes web-based, app-based, live and telephone based health and medical services. Our services include everything from virtual urgent care and primary care to mental heal ...

  • SymphonicHCM

    Senior User Experience Designer

    1 week ago

    SymphonicHCM Denver, United States

    Our client in Denver is looking to add a new Senior User Experience (UX) Designer to their growing team We're looking for someone who loves cross-functional team collaboration, is analytical and creative, and has a strong user experience design background. If you are in the marke ...

  • Danone

    Senior Manager, User Experience Design

    2 weeks ago

    Danone Denver, United States

    We are looking for a User Experience Design Senior Manager for our Specialized Nutrition business in the US to accelerate the UX transformation and bring the user voice into this strategic business.This new position is a great opportunity for someone wishing to join a dynamic com ...

  • DISH Network

    Head of User Experience and Product Design

    3 weeks ago

    DISH Network Denver, CO, United States

    Company SummaryDISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now ...

  • ACL Digital

    User Experience Specialist 3

    2 weeks ago

    ACL Digital Englewood, United States

    The Customer Experience (CX) team is currently looking for a mid-level User Experience Designer to join our team in Englewood, CO. This position will focus on supporting our Flight Planning product in Digital Aviation Solutions global business. · Who You Are: · You are a mid-leve ...

  • Compri Consulting

    Senior User Experience Designer

    1 week ago

    Compri Consulting Englewood, United States

    Compri Consulting's client is hiring a Senior UX Designer for a contract to hire opportunity located in Greenwood Village, CO. This is a hybrid role. · Description: · UX Designer will partner with a cross functional team of product, engineering, key stakeholders, and designers t ...

  • F5 Networks

    Sr User Experience Designer

    3 weeks ago

    F5 Networks Boulder, CO, United States

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from frau ...

  • The High Companies

    Maintenance Planner

    2 weeks ago

    The High Companies Denver, United States

    High Concrete Group LLC, based out of Denver, PA, combines innovation, proven technology, more than three-quarters of a century's experience as a precast company, and nearly 50 years as a precaster to give our customers the first-rate service, technical support, and precast produ ...

  • High Concrete Group LLC

    Maintenance Planner

    2 weeks ago

    High Concrete Group LLC Denver, United States

    High Concrete Group LLC, based out of Denver, PA, combines innovation, proven technology, more than three-quarters of a century's experience as a precast company, and nearly 50 years as a precaster to give our customers the first-rate service, technical support, and precast produ ...

  • Nexus Innovations

    Junior consultant

    3 days ago

    Nexus Innovations Denver, United States

    Your Team · As a consultant for our CRM solution, we are the interface between IT and our client companies. Diverse projects make our job highly varied, innovative IT topics challenge us, and critical project phases motivate us to demonstrate our team spirit. Our common goal is t ...

  • Radiant Ventures

    IT System Administrator

    3 weeks ago

    Radiant Ventures Denver, United States

    Position Description: · Are you looking for a place where you can advance your career, make a contribution to a dynamic, innovative company, tackle challenging project work, and collaborate with industry-recognized professionals and experts? Then CGI is the right place for you. · ...

  • Infinity Ventures

    Computer scientist, system administrator, IT specialist

    3 days ago

    Infinity Ventures De Queen, United States

    De Queen is looking for a system administrator with experience in cloud computing, 1st and 2nd level support, Active Directory, Microsoft Office 365, and IT user support. The candidate should also have knowledge in IT, license management, Microsoft Windows, Microsoft 365, Microso ...

  • NuAxis Innovations

    Tier Ii Service Desk Specialist

    5 days ago

    NuAxis Innovations Denver, United States

    **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** · **Technology is our Passion. People are our Purpose. **Grow with us As a growing business, every NuAxis Innovations employee impacts the success and direction ...

  • Grassrootlab

    Marketing Manager 6+ Years of Experience

    1 week ago

    Grassrootlab Denver, Colorado, United States

    Requirements: · Grassrootlab is a dynamic and innovative startup that addresses complex social issues through entrepreneurial projects. We are seeking a results · - Driven and creative Digital Marketing Manager to lead our online marketing efforts and drive growth through various ...

  • Roechling Medical Lancaster

    IT Business Central Specialist

    2 days ago

    Roechling Medical Lancaster Denver, United States

    Roechling Medical Lancaster, a local contract manufacturer of medical devices, located right off 222 in DENVER, PENNSYLVANIA, is looking to add to our IT Department. · **Here is a sneak peak of our facility We would love for you to join our Team** · **SUMMARY** · **ESSENTIAL DUTI ...

  • FareHarbor

    Technical Support Specialist

    5 days ago

    FareHarbor Denver, United States

    **About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...

  • FareHarbor

    Technical Support Specialist

    5 days ago

    FareHarbor Denver, United States

    **About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...

  • FareHarbor

    Technical Support Specialist

    5 days ago

    FareHarbor Denver, United States

    **About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...