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Vinita

    Team Leader - Vinita, United States - Sutherland

    Sutherland
    Sutherland Vinita, United States

    1 day ago

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    Description

    COVID-19 Update: Sutherland is committed to ensuring a safe working environment for our people, their families, and the communities in which we operate. Where possible, we have enabled our teams to work at home (WAH). For anyone who needs to be on-site, we are actively implementing strict health and safety protocols in all of our office locations. We are actively hiring for positions that are full-time WAH, temporary WAH (with an eventual return on-site), or full-time on-site. The interview and onboarding experience are fully virtual so we encourage you to apply for positions of interest or join our Talent Community so that a recruiter can contact you if there is an open role that matches your skills, interest, and location.

    **Work on interesting projects wherever you are, at home or in one of our offices around the world.**

    At Sutherland, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment. Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.

    43,000,000 Monthly Transactions

    120 Fortune 1000 Clients

    34 Years

    19 Countries

    1 You

    **Team Leader**

    **Req:** _en City: Clark State: Pampanga PH Work Location: hide-job: _en PH **Job Description:**

    At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a **Team Manager** who will lead, develop and motivate a high-performance team of support professionals. If you believe you have what it takes and you are ready to take the next step in your career, come work with us As a **Team Manager**, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

    Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations

    Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line

    Identify the training needs that will equip the staff with fundamental skills and knowledge

    Have a thorough understanding of the various system tools and operational procedures utilized within the program

    Collaborate with stakeholders on a regular basis for changes on promotions and updates

    Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

    **Qualifications:**

    **Our most successful candidates will have:**

    1-2 years of experience as a Team Leader/Team Manager preferably with Collections/Banking/Financial experience

    Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements

    Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues

    Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives

    Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

    Have excellent working knowledge of MS Office applications

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