Branch Manager - Worcester, United States - Cross Country Healthcare Inc

Cross Country Healthcare Inc Worcester, United States

1 month ago

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Description

Cross Country is looking for top talent to join our team Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges.

Diversity, equality, and inclusion are at the heart of the organization's overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders.

Most recently named one of the 'Top Places to Work' by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE
The Branch Manager plans, directs, and coordinates the day-today operations for the assigned Home Care branch.

ESSENTIAL FUNCTIONS
Direct all branch activity
Manage, maintain and increase productivity
Responsible for long term planning and improvement initiatives with the Area Director of Homecare Services
Identify and implement creative solutions to complex problems
Supervise and mentor direct reports through weekly meetings
Establish and maintain professional and positive relationships with HCT clients
Troubleshoot client issues as they arise

Run weekly/daily reports to track branch productivity:
Run open order report by branch
Run applicant report by branch
Attend recruitment meetings as needed and offer ideas for creative recruitment
Advise on recruitment challenges, informing senior leadership when methods should be modified
Recruit, hire and train branch personnel
Supervise staff. Monitor and evaluate performance
Track employee productivity through weekly and monthly reporting
Troubleshoot personnel issues as they arise, including but not limited to- disciplinary action and terminations
Manage internal staffing and schedules, maintaining appropriate in-office coverage at all times, for all departments
Oversee activity within the department
Properly manage onboarding costs for HCT client/clients
Work with centralized compliance department to conduct periodic file audits to ensure that all pre-employment qualifications are being met and files are in compliance throughout the branches
Ensure that all tasks related to staffing are completed daily
Ensure that time to fill guidelines are being met
Train branches on client specific reporting requirements for staffing purposes
Immediately address questions and concerns from the client
Partner with payroll department to create internal payroll deadlines
Review overall payroll for accuracy
Assist with accurate back-office billing setup through the homecare software
All other duties as assigned.

QUALIFICATIONS
Intermediate knowledge of MS office products
2+ years of management or supervisory level experience
3+ years' related experience in recruitment and/or account management, preferably in healthcare staffing industry.
Strong computer skills, including the ability to learn new systems

Education:
High School or equivalent required.

Bachelor's degree from an accredited college or university or 4 years of comparable experience preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance,401(k) plan, Tuition Assistance, and Pet Insurance.

The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an EEO employer - M/F/Veteran/Disability.

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