Jobs
>
Fresno

    Level 1 Technical Support - Fresno, United States - unWired Broadband

    Show more Collapse job
    Default job background
    Description

    Job Description

    Job Description

    Level 1 Technician

    unWired is searching for a Level 1 Technician to join our Technical Support team. Reporting to the Level 1 Supervisor, this position is responsible for providing technical assistance, support, and training to customers and providing first point of contact support calls for technical and equipment issues.

    Essential Duties:

    • Provide client support and technical issue resolution via phone, email, remotely and in person.
    • Configure client's equipment (DSL Modem / Gateway Router / Computer) to connect to the Internet.
    • Provide training to clients in the use of system and applications as related to Internet.
    • Obtain general understanding of OS and application operations related to company offered services.
    • Identify and correct or advise, on operational issues in client computer systems.
    • Create new cases and document customer's technical issues using company provided system. Update cases with progress of achieving the resolution.
    • Assist the sales department by answering technical questions from themselves or customers.

    Required Knowledge, Skills and Abilities:

    • Fluency in Spanish helpful but not required.
    • One year of computer networking or other technical training, education or experience preferred.
    • Ability to interpret and apply complex technical information.
    • Must have a firm understanding of Microsoft OS, Word, Excel, and Outlook.
    • Advanced skill in communicating orally and in writing with all departments and software/hardware providers.
    • Mathematical Ability: must be able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
    • Problem Solving: identifies and resolves problems timely; gathers and analyzes information effectively; develops alternative solutions; uses reason when dealing with emotional topics.
    • Communication Skills: speaks and writes clearly and persuasively in positive and negative situations; responds well to questions, presents effectively in group meetings or settings, ability to read and interpret written information.
    • Interpersonal Skills: focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; open to others' ideas.
    • Demonstrated attention to detail.

    Benefits:

    • 120-Day Performance Review
    • Medical, Dental and Vision Insurance
    • Company paid Life Insurance
    • Long Term Disability Insurance
    • Flexible Spending Accounts
    • 401K with generous company contributions and Profit-Sharing contributions
    • Holiday, Vacation and Sick paid time off
    • Employee Comp. Connection

    Please view our privacy policy at

    Company DescriptionFresno based unWired Broadband was founded in 2003 with the goal of delivering fast, reliable Internet connections to homes and businesses in rural and underserved areas. Strong demand, fueled by increasing needs for connectivity, have led to 21 years of continuous growth. We currently cover over 19,000 square miles between Corning and the base of the Grapevine. Over 200 tower sites are strategically located to cover the rural and underserved areas that have been ignored by DSL, cable and fiber carriers.

    Please view our privacy policy at

    Company Description

    Fresno based unWired Broadband was founded in 2003 with the goal of delivering fast, reliable Internet connections to homes and businesses in rural and underserved areas. Strong demand, fueled by increasing needs for connectivity, have led to 21 years of continuous growth. We currently cover over 19,000 square miles between Corning and the base of the Grapevine. Over 200 tower sites are strategically located to cover the rural and underserved areas that have been ignored by DSL, cable and fiber carriers.\r
    \r
    Please view our privacy policy at

    We have other current jobs related to this field that you can find below


  • McMillan Consulting Fresno, United States

    Job Description · Job DescriptionSalary: Starting at $20 · Technical Support Specialist - Tier I: · An established IT Consulting firm with over 30 years in the industry is looking for energetic and motivated individuals to join our team. The ideal candidate will possess excellent ...


  • Lifestyle Furniture Corporation Fresno, United States

    **Solar Technical Support Specialist** · Fresno, California | Full Time **Job Summary** · An Engineering Support Specialist is responsible for creating and approving plan sets for residential PV systems. The candidate must be comfortable, confident, and knowledgeable both writt ...


  • CDW Fresno, United States

    true · / · / Team Leader- Federal Technical Support - Navy SMIT (West) · **Team Leader- Federal Technical Support - Navy SMIT (West) at CDW Careers** · **Job ID:** · **Updated:** May 24, 2021 · **Location:** Fresno, CA, United States · Next Generation Enterprise Network (NGE ...


  • Costar Technologies Inc. Clovis, United States

    Job Description · Job DescriptionAbout Costar Technologies: · Costar Technologies, Inc., headquartered in Coppell, TX, designs, develops, manufactures, and distributes a full range of products for the video surveillance and machine vision markets. Costar Technologies, Inc. consis ...


  • Costar Technologies Inc. Clovis, United States

    About Costar Technologies: · Costar Technologies, Inc., headquartered in Coppell, TX, designs, develops, manufactures, and distributes a full range of products for the video surveillance and machine vision markets. Costar Technologies, Inc. consists of five operating companies: ...


  • Costar Technologies Inc. Clovis, United States

    About Costar Technologies: · Costar Technologies, Inc., headquartered in Coppell, TX, designs, develops, manufactures, and distributes a full range of products for the video surveillance and machine vision markets. Costar Technologies, Inc. consists of five operating companies: ...


  • Costar Technologies Inc. Clovis, United States Full time

    About Costar Technologies: · Costar Technologies, Inc., headquartered in Coppell, TX, designs, develops, manufactures, and distributes a full range of products for the video surveillance and machine vision markets. Costar Technologies, Inc. consists of five operating companies: A ...


  • Aurora Ventures Calwa, United States

    Your Tasks and Responsibilities · Performing Mechanical Design and guiding the mechanical aspects of development processes of various enclosures and fixtures for a broad range of IoT wireless devices in Calwa · Collaborating with team members from different disciplines, such as E ...


  • Infinity Systems Tarpey Village, United States

    Tasks: · Ensuring the smooth condition of the electrical systems and carrying out various electrical installations · Independently troubleshooting and optimizing operations in the properties · Maintenance, inspections, and repairs including troubleshooting for various properties ...


  • Pacific Choice Brands, LLC Fresno, United States

    Job Summary: · Candidate must have a solid understanding of Fresh/Shelf Stable Salsas, Sauces or other similar products. · A good match would be someone working in soups, chunky salsas, or tomato based formulated products like pasta sauce, chili sauce, cocktail sauce. They don't ...


  • Scantron Fresno, United States Full time

    Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. · Why Scantron? · Join Scantron because we are committed to professional and personal growth, working with employees to develop a defined career path ...


  • Unitek Learning Fresno, United States Full time

    Company Description · As a leading healthcare education organization, Unitek Learning's family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewa ...


  • Samuel Merritt University Fresno, United States Full time

    Description: · Job Description Summary: · This individual in this position will report to the Manager of Information Technology Services · (ITS) and will be working part-time (0.5 FTE) for the Information Technology Department as a Technical Service Technician (TST) and part-tim ...

  • Family HealthCare Network

    Medical Assistant

    1 week ago


    Family HealthCare Network Fresno, United States Full time

    Job Description · Description of Primary Responsibilities · Responsible for supporting and monitoring patient flow in the back office. Scrubs appointments in advance to ensure necessary information is available for patient visit. Assists in the distribution of patients, includi ...

  • AppleOne Employment Services

    Purchasing Manager

    5 days ago


    AppleOne Employment Services Fresno, United States

    TITLE: · PURCHASING MANAGER · ABOUT THE JOB: · Seeking candidates for a PURCHASING MANAGER role for a home builder/construction company. You will be responsible for forecasting and determining product needs. Communication and support on permits, document dissemination, construct ...


  • AppleOne Employment Services Fresno, United States

    TITLE: · RESOURCE PLANNING MANAGER · ABOUT THE JOB: · Seeking candidates for a RESOURCE PLANNING MANAGER role for a home builder/construction company. You will be responsible for forecasting and determining product needs. Communication and support on permits, document disseminat ...


  • State of California Fresno, United States

    Job Posting: Priority Support Specialist · Covered California · JC Priority Support Specialist · HEALTH PROGRAM SPECIALIST I $6, $7,815.00 per Month · Final Filing Date: 6/4/2024 · Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off Job Descri ...


  • Spencer Ogden Fresno, United States

    Job Title: CAD Manager (Civil Infrastructure) · Location: Fresno, CA, Visalia, CA, or Bakersfield, CA (Central Valley) · Position Overview: · We are looking for a highly skilled and experienced CAD Manager to lead our design team in the Central Valley area, including Fresno, Visa ...


  • Houston Methodist Fresno, United States Full time

    Sr. Applications Analyst - EPIC Ambulatory (Hybrid) · REFER A FRIEND Current Employees Apply BACK Location: Telecommute Job Ref: 57379 Talent Area: Information Technology Job Shift: 1st - Day Job Type: Full-Time Posted Date: June 14, 2024 At Houston Methodist, the Senior Appl ...


  • California's Valued Trust Fresno, United States Freelance

    Position Summary: · This independent contractor operates under the general direction and supervision of the Information Technology Manager. Works closely with the development team lead to accomplish programming projects and tasks. Significant experience in all phases of software ...