- Provide technology support for faculty, staff and students as they teach and learn in all environments over which the HSSC has oversight
- Operate and maintain all HSSC simulation equipment and technology including audio-visual equipment.
- Serve as the HSSC's primary operational liaison to SMU's Information Technology Services and Media Services departments
- Prepare and manage supplies and equipment inventory for simulation and skills lab activities
- Serve as a simulator operator by programming/reprogramming, testing, and running scenario software, working collaboratively with faculty
- Ensure appropriate set up of the simulation environment and equipment for sessions, using curricular tools/documents created by faculty for the session
- Maintain proficiency in the use and operation of the audio-visual system utilized in the simulation area—the level of proficiency must be sufficient enough to act as a resource to non-HSSC faculty. Assist faculty with accessing and operating the system.
- Interface with the AV vendor to ensure upgrades have been installed successfully and the system is working appropriately. Maintain ability to troubleshoot system problems and collaborate with the AV vendor in identifying solutions.
- Maintain proficiency in the use and operation of different simulation technologies ranging from (but not limited to) anatomic models/task trainers to screen-based simulations to full body patient simulators. The level of proficiency must be sufficient enough to act as a resource to non-HSSC faculty.
- Maintain current knowledge or access to knowledge of product lines of vendors in the simulation industry domain.
- Maintain current knowledge or access to knowledge related to the operation of equipment used in the HSSC
- Provide technical assistance, support, and ongoing training to faculty and staff in the use of simulation and AV equipment.
- Work collaboratively with the HSSC Operations Manager and Simulation Educators to plan and implement strategies for ongoing technology training for appropriate HSSC customers.
- Conduct ongoing maintenance of all simulation equipment and task trainers, including cleaning and repairing, assuring that all equipment is maintained in good working order at all times.
- Install software and hardware upgrades and maintain functionality of manikin components as directed by manufacturer support.
- Interface with the AV vendor to ensure upgrades have been installed successfully and the system is working appropriately. Able to troubleshoot system problems and collaborate with the AV vendor in identifying solutions.
- Interface with the equipment manufacturers regarding equipment troubleshooting and systems problems; maintain record of repairs & updates.
- Collaborate with SMU IT Department & Media Services as necessary to ensure computers and AV equipment are maintained and operating efficiently.
- Maintain proficiency in the use and operation of different simulation technologies ranging from (but not limited to) anatomic models/task trainers to screen-based simulations to full body patient simulators.
- Maintain proficiency in existing and emerging technologies that can enhance the delivery of SBL.
- Consults with and makes recommendations to the HSSC team regarding simulation equipment purchases.
- Knowledge of patient simulation, technologies, and applications preferred.
- Knowledge of computer hardware equipment and software applications relevant to simulator functions.
- Knowledge of audio/video equipment operations
- Proficient in MS software applications, including MS Outlook, Teams, Word, and Excel.
- Ability to learn new software and hardware quickly and independently
- Ability to assess, troubleshoot, and resolve equipment failures in a timely manner
- Self-motivated, requiring little to no supervision and the ability to work effectively in a team environment
- Flexibility and adaptability in dynamic environment; able to work evenings/weekends on an as needed basis.
- Excellent customer service skills
- Excellent written and oral communication skills
- Demonstrates commitment to Service Excellence
- Demonstrates organizational & prioritizing skills
- Good judgment and creative thinking to solve daily problems.
- An Associate Degree in computer science and/or a healthcare-related field is acceptable. A Bachelor's degree is preferred.
- At least 3-5 years of related experience in computer science and/or healthcare preferred.
- A+ Certification desired
- Experience providing technical support for personal computers
- Experience providing technical support for Macintosh computers desired
- 1 to 2 years' related professional experience, or equivalent combination of education and experience required
- While performing the duties of this job, the employee is regularly required to speak, hear, stand, walk, and sit; use hands to handle or feel. Fine motor movements may be required when working with simulation equipment. Lifting and moving of moderate and/or mobile material equipment will be occasionally required. Sitting in front of computer monitors and use of keyboards is regularly required.
- The employee must be able to express or exchange ideas by means of the spoken word and receive detailed information through verbal and written communication.
-
Commercial Chiller Service Technician
2 days ago
EMCOR Group, Inc. Fresno, United StatesEqual Opportunity Employer/Veterans/Disabled. · Compensation Range: $ $48.85 per hour · #Mesa · #LI-mesa · #LI-hvacjobs · #LI-Onsite ...
-
Stellar Innovations Fresno, United StatesIntroduction: · Join our team in the Information & Communication Services (ICS) division of SPIE Deutschland & Central Europe GmbH · In the ICS division, we combine our expertise in information, security, and media technology and offer full-service solutions to our nationwide cli ...
-
Service Technician
4 days ago
FRESNO SOLAR CLEANING AND PRESSURE WASHING Fresno, United StatesJob Description · Job DescriptionJob Summary: We are seeking a highly skilled and reliable Service Technician to join our team. As a Service Technician, you will be responsible for providing exceptional window washing, solar panel cleaning, and rain gutter cleaning services to ou ...
-
Service Technician
2 weeks ago
Denham Resources FRESNO, United StatesSalary (Include Benefit information) · $62K - $83K / Year; Benefits: Medical, Dental, Vision, Retirement, Profit Sharing, Vacation, Holiday, Sick Pay, Employee Discount, Flexible Spending Account, Health Savings Account · Are you someone who always has grease under your nails bu ...
-
Field Service Technician
1 week ago
Scantron Fresno, United States Full timeSecur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. · Why Scantron? · Join Scantron because we are committed to professional and personal growth, working with employees to develop a defined career path ...
-
Probation Services Technician
1 week ago
California Eastern Probation Office Fresno, United StatesQualification · The minimum qualification requirements for this position are: · High school graduate or equivalent · For placement at Step 1: One year of specialized experience · Consideration for placement at Step 2 - 25: Two years of specialized experience · Specialized Experi ...
-
Service Technician
2 weeks ago
Gilroy Auto Outlet Inc Fresno, United StatesJob Description · Job DescriptionJOB DESCRIPTION · JOB TITLE: Service Technician · DEPARTMENT: Service · REPORTS TO: Service Manager / Shop Foreman · SUMMARY: This position is responsible for diagnosing, maintaining, and repairing customer vehicles. · DUTIES AND RESPONSIBILITI ...
-
Field Service Technician
2 weeks ago
Volvo Group Fresno, United States ProfessionalTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfec ...
-
Service Technician
1 week ago
Denham Resources San Francisco, United States PermanentSalary (Include Benefit information) $62K - $83K / Year; Benefits: Medical, Dental, Vision, Retirement, Profit Sharing, Vacation, Holiday, Sick Pay, Employee Discount, Flexible Spending Account, Health Savings Account Are ...
-
HVAC Service Technicians
1 week ago
P.E.A.C.H. Teams Fresno, United States Full timeApply Today and Join our Team · Responsibilities: · Install new heating, ventilation, and air conditioning systems · Inspect and perform equipment repairs and replacements · Perform routine preventative maintenance · Respond to emergency maintenance requests · Adhere to all safet ...
-
Automotive General Service Technician
4 weeks ago
American Tire Depot Fresno, United StatesJob Description · Job DescriptionAutomotive General Service Technician: $18-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)What is the job?Work as a team to perform basic preventive maintenanceRepair tires, perform tire rotationsMount, dismount, and balance ...
-
HVAC Service Technician
6 days ago
All A/C Fresno, United StatesJob Description · Job DescriptionWe are looking for an HVAC Service Technician to join our team You will install, service, and repair heating and air conditioning systems. · Responsibilities: · Install new heating, ventilation, and air conditioning systems · Inspect and perform e ...
-
Diesel Service Technician Needed in Fresno
2 weeks ago
Gpac Fresno, United States Full timeSeeking an experienced Diesel Service Technician in the Fresno area for a well-respected, multi-location Transportation Equipment Sales and Service company. Qualified applicants understand the importance of doing a job correctly and the value of satisfied customers. Regular dutie ...
-
Robotics Service/Maintenance Technician
1 week ago
Green Source Automation LLC Fresno, United States: Our growing company based in Jerome, Idaho is seeking an experienced Service and Controls Technician. The Ideal candidate will be able to participate in all phases of our automated systems life cycle, including design, development, test, installation, start up, and support. The ...
-
Robotics Service/Maintenance Technician
2 weeks ago
Green Source Automation LLC San Francisco, United States Permanent:Our growing company based in Jerome, Idaho is seeking an experienced Service and Controls Technician. The Ideal candidate will be able to participate in all phases of our automated systems life cycle, including design, development, test, installation, start up, and support. The ...
-
Robotics Service/Maintenance Technician
1 week ago
Green Source Automation LLC Fresno, CA, United States Full time: Our growing company based in Jerome, Idaho is seeking an experienced Service and Controls Technician. The Ideal candidate will be able to participate in all phases of our automated systems life cycle, including design, development, test, installation, start up, and support. Th ...
-
Automotive General Service Technician
2 days ago
American Tire Depot Fresno, United StatesJob Description · Job Description · Automotive General Service Technician: $18-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits) · What is the job? · Work as a team to perform basic preventive maintenance · Repair tires, perform tire rotations · Mount, dismou ...
-
Field Service Repair Technician
2 weeks ago
STERIS Fresno, United StatesAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · Position Summary · You do not have to have previous instrument repair experience to be considered. We will t ...
-
Elevate Community Services Inc Fresno, United StatesJob Description · Job DescriptionPosition Summary · Elevate Community Services is currently seeking a Maintenance Technician to assume responsibility for the preservation of the overall condition and functionality of our low barrier shelters. The Maintenance Technician will be en ...
-
Field Service Technician Diesel Mechanic
1 week ago
Belkorp Ag Fresno, United StatesWhy This Opportunity?Join a team with longevity and a track record of internal promotions that feels like family, where you can level up your professional knowledge, educational opportunities, and a career path to grow.Sound like you? Read onSalary Range: $ $40.00 Sign on Bonus $ ...
Simulation & Technical Service Technician - Fresno, United States - Samuel Merritt University
Description
Description:
Job Description Summary:
This individual in this position will report to the Manager of Information Technology Services(ITS) and will be working part-time (0.5 FTE) for the Information Technology Department as a Technical Service Technician (TST) and part-time (0.5 FTE) for the Health Sciences Simulation Center (HSSC) as a Simulation Technology Specialist (STS) for the Fresno campus.
Duties and Responsibilities:
The TST's responsibilities include support for the use of computer and audio-visual equipment on the Fresno Campus for faculty, staff, students and guests. In addition, the TST serves as a liaison of the IT Department to the Fresno Campus, providing services equivalent to those offered at the Oakland campus.
The Simulation Technology Specialist's (STS) primary responsibilities are to
DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.
Simulation & Technical Responsibilities
Support the Implementation of established SBL Sessions
Technical Assistance and Training for Faculty
Service and Maintenance of Simulation Equipment and Task Trainers
Inventory Advisement
Clinical Skills Lab Supply & Equipment Management
Maintains a supply inventory for simulation and skills supply rooms. Meets regularly with the Fresno Simulation Educator, Academic Director and the Campus Operations Manager to determine if new supplies and/or equipment should be added to the inventory. Maintains an inventory of all medical equipment, task trainers and simulation equipment.
Identifies broken medical equipment, task trainers and simulation equipment. If not able to repair, then notifies the HSSC Operations Manager to request repairs or new equipment (both medical and simulation). Responsible for pulling supplies for all clinical skills labs Maintains accurate inventory of supplies using the HSSC Inventory Control Management program and communicates to the HSSC Operations Manager to order stock when supplies are running low Sets up the task trainers & provides the equipment, e.g. IV pumps, as requested by faculty for skills labs Cleans and puts away task trainers after labs conclude. Inspects the space after the faculty departed and puts extra supplies back into inventory
Technical Service Technician Responsibilities (50%)
Respond to technical support requests from University users, providing assistance in a timely manner. Maintain and record history on all requests. Diagnose and repair hardware and software problems that customers are experiencing, via phone, video-conferencing, email or in person. Provide a high level of service for all business-related hardware. Perform business-related hardware repairs and services; assist users in the proper maintenance and standard operational use of computer and multimedia classroom equipment. Provide technical support for business-related and classroom-specific software applications. Adhere to a routine maintenance program for all computer systems to assure consistency of orderly and efficient working environments. Assist faculty and students in the shooting, editing and completing of final production of video files specifically for educational purposes across all SMU academic programs. Assist faculty in editing videos recorded for educational purposes and uploading them to appropriate applications for dissemination to intended audience. Perform hands-on work in SMU campus locations (Fresno) under remote supervision. Perform other related duties as may be assigned.
REQUIRED SKILLS AND ABILITIES
EDUCATION & EXPERIENCE:
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits of Working at SMU
Health, Dental, Vision Care
SMU offers a broad range of employee benefits including health, vision, and dental care; sick leave, vacation and holiday leave, 403(b) retirement plan, life insurance, flexible spending accounts, voluntary tax-deferred annuities, educational leaves, sabbatical leaves, tuition reimbursement, tuition remission on SMU courses, disability insurance, and more.
SMU offers HMO, EPO and PPO health insurance plans, Delta Dental coverage, and VSP vision coverage.
Healthcare Flexible Spending Account
A Healthcare Flexible Spending Account (FSA) is a pre-tax benefit account used to pay for eligible medical, dental, and vision care expenses that aren't covered by your insurance plan or elsewhere. It's a smart, simple way to save money while keeping you and your family healthy and protected.
Dependent Care Flexible Spending Account
A Dependent Care Flexible Spending Account (DCFSA) is a pre-tax benefit account used to pay for dependent care services, such as preschool, summer day camp, before or after school programs, and child or elder daycare. A DCFSA is a smart, simple way to save money while taking care of your loved ones so that you can continue to work.
Life Insurance
As a means of financial protection, basic life insurance is provided for employees. Insurance may be purchased to benefit-eligible employees in order to supplement additional basic life insurance coverage. Employees that purchase supplemental life insurance may also purchase coverage for dependents.
Retirement 403(b)
A retirement plan that includes investment alternative and a matching contribution plan is available to all benefit-eligible employees. The retirement plan rewards special contributions of the long-service employee by providing a measure of financial security during retirement.
You Are Welcome Here
SMU does not discriminate on the basis of race, religion, color, sex, pregnancy, ethnicity, national origin (including ancestry), citizenship status, familial status, disability, age, sexual orientation, gender, gender identity, veteran or military status, predisposing genetic characteristics, or any other protected category under applicable local, state, or federal law—including protections for those opposing discrimination or participating in any resolution process within the University or within the Equal Employment Opportunity Commission or other human rights agencies. Nondiscrimination is consistent with the principles and practice of the University and is in compliance with Title VII of The Civil Rights Act of 1964, as amended, Title IX of The Education Amendments of 1972, and section 504 of the Rehabilitation Act of 1973.
