- Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
- Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
-
Personal Banker
1 week ago
PNC St Louis, United States**Position Overview** · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our ...
-
Personal Banker
1 day ago
Southern Bank St Louis, United StatesJob Details · Job Location · Lindbergh Br St. Louis, MO · Position Type · Full Time · Description · PRIMARY PURPOSE OF JOB · This position is the focal point in the branch for sales, service and/or referral opportunities in support of the overall branch goals and striving to ...
-
Personal Banker
5 days ago
PNC Financial Services Group St Louis, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
-
Personal Banker
1 week ago
PNC Financial Services Group St Louis, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
-
Senior Personal Banker
3 days ago
PNC Financial Services Group St Louis, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
-
Personal Banker/New Accounts Representative
5 days ago
Triad Bank St Louis, United StatesTriad Bank is a full-service financial institution established in 2005 with a mission to provide a wide range of commercial and personal banking services to closely held businesses, their owners and families. Our relationship-based approach gives our valued clients the comfort of ...
-
Personal Banker Associate I- BENCH
3 days ago
Fifth Third St Clair, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Selected candidates are intended to become a Retail Personal Banker I after completi ...
-
Personal Banker
5 days ago
Dickinson Financial Corporation Chesterfield, United StatesPosition Description · Summary · Personal Bankers are enthusiastic about understanding and promoting bank products and services to individuals and companies; delivering an excellent client experience; conducting accurate banking transactions in a fast-paced environment and worki ...
-
Personal Banker II
1 week ago
UMB Bank Collinsville, United States**Personal Bankers** at UMB are experts at building customer relationships and recommending and selling products and services. Personal Bankers use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financi ...
-
Personal Banker II
5 days ago
UMB Financial Corporation Collinsville, United StatesPersonal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. Personal Bankers use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial w ...
-
Personal Banker II
4 days ago
UMB Financial Corporation Kirkwood, United States Full timePersonal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. Personal Bankers use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial w ...
-
Client Relationship Consultant 1-4
3 days ago
U.S. Bancorp Saint Louis, United StatesClient Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client rela Client Relations, Relationshi ...
-
HR Operations Associate
1 week ago
Stifel Saint Louis, United StatesSummary · The HR Operations Associate is responsible for performing daily, tactical operations essential to maintaining a workforce, including associate master data maintenance, data governance, reporting, and other tasks in support of the Human Resources department. This positio ...
-
Operations Associate-Digital Support
1 week ago
Stifel Saint Louis, United StatesSummary · The Digital Client Experience & Support department is looking for an enthusiastic, service-oriented associate to join our unique and exciting team. The Digital Client Experience & Support Associate I provides support for Stifel associates and clients over Stifel's clien ...
-
Assistant Financial Center Manager
2 days ago
Simmons Bank St Louis, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our cust ...
-
Bank Specialist-Deposit Operations
1 week ago
Stifel Saint Louis, United StatesSummary · The Bank Specialist-Deposit Operations interacts with customers to provide a variety of general information in response to inquiries about products and services. · Essential Duties & Responsibilities · * Responsible for daily processing of requests for documentation, ac ...
-
IT Technician I
1 day ago
Stifel St Louis, United StatesSummary · The IT Technician I will provide basic technical assistance and support to Stifel employed end-users. This position will help manage and administer the IT hardware allocation for networking devices, other computer-related hardware, and other assets as assigned. · Esse ...
-
Director of Finance
5 days ago
Collector of Revenue St Louis, United StatesSUMMARY : This position is responsible for managing the overall accounting functions for the Office of the Collector of Revenue for the City of St. Louis. Employee will be responsible for performing complex duties including the responsibility of the fiscal management for the Coll ...
-
Transaction Advisory Services
3 days ago
FORVIS St Louis, United States& Requirements · At FORVIS, our Transaction Service Advisory team is led by a talented team of experienced transaction advisors, who have a sincere appreciation for people and how they are each uniquely motivated. We focus on training and developing our teams to help them reach ...
-
Supervisory Examiner, Safety and Soundness
6 days ago
Federal Reserve System Saint Louis, United States**Company** · Federal Reserve Bank of St. Louis · The Safety & Soundness unit is hiring a Supervisory Examiner. You will report to an Officer and have direct responsibility for supervision of a portfolio of banks and bank holding companies. Additionally, you will coordinate staff ...
Branch Banker(U)(MLO) Universal Personal Banker - St. Louis, United States - PNC
Description
Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Branch Sales and Service Associate I in a Universal Branch, you will strengthen customer relationships with a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations in order to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in St. Louis, MO at the Affton branch.Job Description
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Competencies
Banking Products – Knowledge of and ability to provide products and services available through the retail banking branch.Digital Awareness – Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.Matrix Management – Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.Prospecting. – Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.Retail Lending – Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies.Selling. – Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.Understanding Customer Needs – Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.Work Experience
Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.Education
No DegreeDisability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call and select Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
