- Support the IT department with device allocation
- Provide prompt support to users via email, phone, and other electronic means.
- Own issues through resolution, escalating to appropriate support member/team when necessary.
- Set up equipment for employee use, performs or ensures proper installation of cables, operating systems, or appropriate software.
- Maintain records of trouble tickets, daily data communication transactions, problems and remedial actions taken, or installation activities.
- Knowledge of principles for providing strong customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of industry standard IT best practices, including disaster recovery and high availability concepts.
- Knowledge and understanding of ITIL and Agile principles in a service environment
- Provides daily operations support and maintenance for network systems (including wireless and VoIP).
- High School Diploma or equivalent experience required
- ~1 year professional business related experience
- Previous experience in IT Asset Management or Allocation practice preferred
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IT Technician I - St Louis, United States - Stifel
Description
SummaryThe IT Technician I will provide basic technical assistance and support to Stifel employed end-users. This position will help manage and administer the IT hardware allocation for networking devices, other computer-related hardware, and other assets as assigned.
Essential Duties and Responsibilities
Stifel is a more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.
While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where success meets success.
At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.
Stifel is an Equal Opportunity Employer.
