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    Claims Training Specialist - Phoenix, United States - Crawford & Company

    Crawford & Company
    Crawford & Company Phoenix, United States

    3 weeks ago

    Default job background
    Permanent Full time
    Description

    Position Summary

    Plans, designs, organizes and conducts training programs in corporate service lines for field and home office personnel and for clients; makes special presentations to potential clients.

    Responsibilities

  • Designs virtual, classroom and on-line instruction in conjunction with business partners and subject matter experts using proven training methods and techniques.
  • Facilitates and leads training instruction (classroom or virtual) using proven training methods and techniques.
  • Designs and updates professional continuing education courses in various media to make them current and compliant for employees and clients.
  • Edits and updates existing courses. Courses may include instructor led or online self -paced courses.
  • Prepares and administers assessments, quizzes, exams and post program evaluations.
  • Maintains library of current resource materials.
  • Stays abreast of new training methods and media and competitor training techniques.
  • Maintains up to date knowledge and current trends in field.
  • Provides on-going mentoring and coaching as needed, for adjusters in the field.
  • Upholds the Crawford Code of Conduct.

    • Requirements

  • Depending on field: For property, flood, liability, or workers compensation, a Bachelor's degree in Business, Risk Management or related discipline or an equivalent combination of education and experience; for medical case management courses, a Bachelor's of Science degree in Nursing or graduate degree from accredited nursing school; for technical courses, appropriate technical training and expertise.
  • 3-5 years of experience developing and delivering management, service and leadership programs.
  • Previous experience providing services in branch operations and/or as a Supervisor or Branch Manager.
  • Flood positions: 4-5 years of experience as a NFIP Field Flood adjuster.
  • Maintenance of certification and/or licensing in field; continuing education courses when required. For Claims trainers, a professional designation is preferred (AIC, ARM, CPCU, SCLA or other equivalent claims related professional designation).
  • Position requires some travel.
  • Must complete continuing education requirements as outlined by Crawford Educational Services.
  • Flood positions: Current FCN card required.
  • Position can require additional hours of work (including on weekends) during times of need such as catastrophic events.
  • Deep understanding of instructional design and adult learning methods
  • Knowledge of insurance principles, terminology, customs and practices
  • Excellent presentation skills
  • Excellent verbal and written communication skills
  • Writing skills needed for production of classroom materials and online course development
  • Excellent analytical ability
  • Good organizational ability, including time management.
  • Good project management skills
  • Very strong interpersonal skills
  • Understanding of applicable systems
  • Knowledge of Crawford products and services through continuous collaboration with the business units
  • Ability to create an environment conducive to learning
  • Ability to learn and use new technologies to design and deliver training

    • .

    When you accept a job with Crawford, you become a part of the One Crawford family.

  • Our total compensation plans provide each of our employees with far more than just a great salary
  • Pay and incentive plans that recognize performance excellence
  • Benefit programs that empower financial, physical, and mental wellness
  • Training programs that promote continuous learning and career progression while enhancing job performance
  • that give back to the communities in which we live and work
  • A culture of respect, collaboration, entrepreneurial spirit and inclusion
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