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    Floor Manager - New York, United States - The Russian Tea Room

    The Russian Tea Room
    The Russian Tea Room New York, United States

    2 weeks ago

    Default job background
    Full time
    Description


    The Floor Manager will play a key role in ensuring seamless service delivery and exceptional guest experiences. This individual will oversee front-of-house operations, including staff supervision, customer interactions, and floor management, to uphold the restaurant's reputation for excellence.

    Key Duties and Responsibilities:

    • Supervise and coordinate front-of-house staff, including servers, hosts, and bartenders, to ensure smooth service operations during peak hours.
    • Train and mentor staff members on service standards, product knowledge, and customer interaction techniques to deliver exceptional hospitality.
    • Monitor dining room activity, including table turnover, wait times, and guest satisfaction, and take proactive measures to address any issues or concerns.
    • Oversees the completion and submission of daily time sheets and tip records.
    • Assist with reservations management, seating arrangements, and special requests to accommodate guest preferences and maximize revenue opportunities.
    • Collaborate with the kitchen team and other department heads to ensure seamless communication and coordination between front and back-of-house operations.
    • Assist with inventory management, including stock replenishment, ordering, and receiving, to maintain adequate supplies and minimize waste.
    • Manages employees with integrity and knowledge that promote and maintain the standards of the restaurant
    • Participates in department meetings by communicating a clear and consistent message regarding the restaurant's goals to produce desired results.
    • Ensure compliance with company policies and procedures, including health, safety, and sanitation standards, to maintain a clean and safe environment for guests and staff.


    Qualified floor managers must be energetic, enthusiastic, and have a great attitude, as well as:

    • Have at least 3 years of experience in a similar capacity
    • Have strong communication and leaderships skills skills
    • Must have current TIPS certification
    • Thrive in a fast paced environment, and be able to problem solve under pressure
    • Must have full-time availability (Brunch, Nights, and Weekend availability)
    • Stand and walk for an entire shift, including moving safely through all areas of the restaurant
    • Be able to move, pull, carry or lift at least 50 lbs
    • Have previous wine + food knowledge


    More detail about The Russian Tea Room, please visit
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