Floor Manager - New York, United States - Five Acres

Five Acres

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

5 Acres is excited to be seeking a floor manager.

5 Acres is Chef Greg Baxtrom's newest restaurant in New York City.

Located in the heart of Rockefeller Center, we are a central dining destination for thousands of tourists and NYC locals alike.

RESPONSIBILITIES
As a Floor Manager, your primary focus is ensuring an exemplary guest experience.

You will also play a key role in establishing a positive, energetic morale for the hourly FOH team, lead preshift meetings, schedule employees based on labor budgets and sales forecasts, and actively monitor and control payroll through daily timecard checks, real-time cuts and staffing par adjustments.

Additional responsibilities will include but are not limited to:

Supervision of all service team employees
Opening duties, including: leading preshift meetings, liaising with the culinary team to stay informed on menu changes and service notes, adjusting staffing according to cover counts and spread of reservations, ensuring service staff and dining room are prepared for service.
Directing the flow of service, providing consistent leadership and delegating responsibilities, through leadingbyexample, communicating with the kitchen and door teams.
Addressing technical or facilities issues as they arise
Touching tables to establish relationships with guests and build Resy profiles
Closing duties, including: recording staff tips and hours, reconciling cash, writing service recap, checking service team closing duties and performing a final walkthrough of the restaurant
Effectively communicating guest feedback to the rest of the leadership team and participating as needed in any necessary followup with guests or hourly team members
Assist with hiring, training and education of frontofhouse staff
Motivating and leading staff to perform at the highest possible level through positive reinforcement
Participate in ongoing staff training and development, collaborating with the rest of the management team to identify and address opportunities for feedback and coaching among the FOH staff
A minimum of two years of experience in a hospitality leadership role. Ideally, in a fast paced experience preferred
Strong emotional intelligence
Organization and multitasking skills
Strong attention to detail
Knowledge of principles and processes for providing guest services, including customer needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
Effective communication, especially when providing feedback or coaching
Stamina to stand for long periods of time
Open Availability

More detail about Five Acres part of Baxtrom Hospitality Group