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    City Ops Manager - New York, United States - Zoomo

    Zoomo
    Zoomo New York, United States

    1 day ago

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    Description

    Job Description

    Job Description

    At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world's leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

    Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino's, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

    Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

    The Role
    We're looking for an innovative growth-hungry and ambitious City Ops Manager to lead our most dynamic market. NYC is one of the most important parts of the global organization, and leading it will be a challenge that is equally energizing, challenging, impactful, and rewarding. This role will oversee daily operations while working directly with the North American GM to identify and execute high-impact growth initiatives.

    This role requires a curious, hungry, high-EQ team player. The ideal candidate is both comfortable and energized working in a spreadsheet and running or operating in a retail operation. They can also pivot to developing and executing strategy, while being an exceptional people manager who loves the responsibility of leading and developing a team. The NYC City Manager has to operate at all altitudes, whether it's whiteboarding on strategic partnerships with the North American GM, developing a performance management system, scouting a new location, or performance managing frontline workers. This is an opportunity to be at the heart of Zoomo's growth in North America while rapidly accelerating your career development.

    If you're looking for ownership and the opportunity to manage a team, deliver an impact you're proud of, and build meaningful relationships within a global company, then this role is for you. You'll directly impact the trajectory of a dynamic startup operating at the heart of a rapidly changing industry.

    Responsibilities

    Own Market-Level KPIs for financial and operational performance

    • Own the overall P&L for NYC.
    • Drive growth in ridership, retention, and revenue.
    • Build operational and cost efficiencies.

    Build and Lead a High-Performing Team

    • Motivate, coach, and develop a team covering front of house retail, back of house mechanics, field operations, and logistics while building a positive culture.
    • Own the hiring, performance management, and development of your team.
    • Set expectations, provide constructive feedback, and ensure team accountability.

    Daily Operations

    • Oversee and coordinate all aspects of the day-to-day retail operations.
    • Effectively manage and resolve escalated issues or conflicts involving customers, staff, or operational challenges.
    • Deliver an exceptional customer experience and instill customer-centric values in the team.

    Strategic Planning and Initiatives

    • Work closely with the General Manager to develop and execute high-impact strategic initiatives, including B2B partnerships, operating models, and new growth opportunities.
    • Be a thought partner with the overall North American leadership team for new initiatives and opportunities.
    • Contribute to long-range planning, including OKRs and forecasting.

    Process Improvement Projects

    • Identify high-impact process improvement opportunities and spearhead optimization workstreams, including supply chain management, plan repricing, and fleet management software migration.
    • Lead improvement initiatives from conception to completion. Develop project plans, timelines, and budgets; manage cross-functional stakeholders, and ensure progress against goals.
    • Build and implement SOPs for new policies, procedures, and best practices.

    Requirements

    Experience

    • 4+ years of experience in retail ops, strategy, consulting, and/or biz ops, including 2+ years of management experience.
    • Retail operations and frontline management.
    • Startup and micromobility experience is a plus.

    Skills

    • Team management and development.
    • Skilled operator with a strong on-floor presence who gets things done.
    • Strategic and analytical thinker (Gsheets / Excel proficiency; SQL is a plus).

    Competencies

    • Ownership mentality. No job is too big or too small.
    • Self-starter. Excited by a growth environment and willing to try new strategies while keeping the focus on achieving results.
    • Agility. Thrives in rapidly changing, fast-paced, and ambiguous conditions. Able to bounce across a wide range of disciplines, including both technical and non-technical areas.
    • Comfort at any altitude. Equally comfortable and engaged when working with a team of mechanics or execs.
    • Pride in everything you do. Whether sitting on the floor of a workshop to learn how we can change tires faster or delivering a presentation for a global enterprise partner.
    • Opportunity hunter. Always on the lookout for opportunities to connect dots in new ways. Excited to try new strategies, while keeping a laser-sharp focus on achieving results.
    • Exceptional communicator with strong interpersonal skills. Able to build and manage strong relationships with their team and cross-functional partners.

    Benefits

    We offer you the chance to be part of a team at the cutting edge of the world's electrification journey, including:

    • Working with a purpose-driven, switched-on global team
    • Salary: $75,000 - $100,000, depending on qualifications and experience
    • Stock Option Plan: Benefit from the company's success, giving you ownership and financial upside to the company's long-term success
    • Global and country-specific benefits packages
    • Team outings & events
    • Get to know our product by using one of our e-bikes
    • Annual learning and development allowance
    • Mental wellbeing support

    Zoomers currently represent 45 nationalities. We celebrate diversity and inclusion with equal opportunities for all.

    #LI-ONSITE

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