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Post Sales Tech Support Representative - Ashland, United States - Pentair Management Company
Description
Job Description:
Pentair has a job opportunity for you Join us as a Post Sales Tech Support in our Ashland facility.
You will be interfacing with the customer supplying technical support, managing warranty claims, and networking with our Authorized Service Centers for repairs.
What is in it for you? The anticipated hourly pay range for this role is:$ $23.00. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be determined by considering demonstrable level of experience, skills, knowledge, and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. 11 paid holidays each year 2 weeks of paid vacation to start (accrued weekly) and prorated based on hire date. Medical, Dental, and Vision Insurance Up to 5% 401K match starting day one of employment. Tuition reimbursement to support your education goals.
More details about the opportunity:
Process and prioritize customer communications relative to claims and/or concerns.
Collaborate with other departments not limited to Engineering and Manufacturing, Vendors, or other business units, to ensure timely resolution to the customers claim.
Determine the root cause for each claim and organize the support information for report out to internal and external stakeholders.
Within guidelines of company policies and procedures resolve customer claims and document appropriate action to be taken and coordinate to complete product repairs in a timely manner.
Issue work orders to manufacture for replacement parts, issue purchase orders to vendors for goods or services, issue return goods authorization for return materials, issue of credit requests to customers for work performed or goods returned.
Provide feedback to internal stakeholders for product or process improvement and participate in weekly review with internal stakeholders to review customer claims.
Maintain accurate files and records noting any field changes to product and assist with returns, restock & inventory as needed.
Skills and Experience:
Must have strong documentation and organizational skills and the ability to interpret blueprints and drawings. Previous experience with customer service or warranty work and/or experience within manufacturing plant preferred. Requires intermediate knowledge of manufacturing techniques such as machining, welding, pump assembly, and testing. Intermediate mechanical aptitude of rotating equipment required. Must have the ability for critical thinking and able to adapt to the situation. Experience with pumps/hydraulics and the SAP platform is a plus.
Position hours/shifts (Overtime Available): 1st shift, 8am to 5pm, hours are negotiable. (Hybrid role, in office at least 3 days a week.)
Physical Requirements:
Physical requirements are standing, walking, twisting at the waist, lifting, and lowering weights up to 50lbs. Steel toed shoes are required on the distribution floor.
Pentair is an equal opportunity Employer Diversity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success.
We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.
We take ongoing action to improve the diversity of our workforce by:Ensuring leadership involvement and ownership Attracting and retaining diverse talent at all levels Fostering a globally aware, inclusive cultur
