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    Dealer Services Coordinator II - Fort Myers, United States - Cox Enterprises

    Cox Enterprises
    Cox Enterprises Fort Myers, United States

    3 weeks ago

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    Description

    **Primary Location:** 2100 Rockfill Rd , Fort Myers , FL , US **Dealer Services Coordinator II**

    Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary

    Provides direct communications link to customers to ensure their expectations are met and service issues are resolved

    Educates dealers on all Manheim products and services

    Investigates, troubleshoots, and resolves customer problems and issues

    Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service

    Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value

    Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)

    Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)

    Follow- up as necessary

    Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles

    Review vehicles in sale line up, locate missing vehicles, and work with account

    Effective communication (written and spoken) and interpersonal skills required Ability to work in a high performance, fast-paced team environment Computer skills, including ability use Internet and MS Office Ability to adapt to and work effectively within a constantly changing environment Excellent customer service and problem solving skills required Ability to sit or stand for prolonged periods of time Ability to perform repetitive tasks **Benefits**

    Generous compensation plans

    MyTime: Flexible time off policies

    Free in-network womens healthcare

    Cox U: Thousands of free online classes

    Dollars for Ideas: Well pay for your continuing education

    Adoption assistance

    Home & Auto insurance

    Pet insurance for your fluffy loved ones

    Telehealth: Phone and video visits with a doctor in minutes

    Tonya Wallace

    Director of Agile Delivery I love that Cox gives engineers a voice. Ive seen workplaces where its more of a just sit there and code type of environment. Not here. They encourage communication and transparency. All teams have the ability to share ideas. Billy Mullner

    Automotive Technician II One of the best things here are all the great benefits. ASE certifications are super important to me and I always like learning new things. Marco Valero

    Manager of Software Engineering Cox leaders care about their employees career paths and help them grow into better professionals and members of the community. And I love that the company provides lots of training, challenging problems to solve, and opportunities to learn new technology and skills. Jarrod Baer

    Portfolio Manager I enjoy my coworkers because of the unity we have. We share best practices and talk about how we can better our clients experience as well as our company. **Inclusion makes us stronger**

    We thrive on what makes us different and celebrate each others unique abilities and perspectives. We embrace an inclusive culture of fairness and respect, value and belonging, empowerment and growth. No two employees look or think the same and we prefer it that way

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