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    Service Coordinator - Fort Myers, United States - United Mechanical Inc

    United Mechanical Inc
    United Mechanical Inc Fort Myers, United States

    4 weeks ago

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    Description


    Callingall customer service professionalsAre you :Someonewith experience providing world-class customer service in the HVAC industry?Able towork in a fast-paced service environment, while remaining customer-focused?If so...YOU couldbe who we are looking forAt UnitedMechanical we offer commercial and institutional HVAC, electrical, andplumbing services throughout the entire Southwest Florida region.

    Our areas ofexpertise range from hospital/healthcare, school systems & universities,hospitality, and commercial facilities.

    As aresult of continued growth and success, we are looking for a ServiceCoordinator to join our team As a member of our team, you can look forwardto a culture that supports teamwork, cultivates a healthy work environment, andallows unlimited career growth.


    Responsibilities:


    Developmonthly, weekly, and daily work schedules for Service Technicians to ensurecustomer commitments are metDispatchService Technicians to meet the schedule making modifications on an ongoingbasis, as new service requests are receivedCommunicatewith customers as needed for incoming service requests and status updates.

    Collaboratewith warehouse management to ensure customers are provided with up-to-date leadtimes on parts that have been orderedContactall customers with "Parts Pending" status as parts are received forschedulingProvidesupport to ensure a timely flow of all materials, tools, test equipment, andpaperwork to all Service Technicians to fulfill customer requirementsProcesswork orders from beginning to final review to include technicians' hours andservice call resolutionsTakean average of 50 service calls per dayMonitorcustomer complaints to ensure that problems are resolved promptly withthe best solution possibleGeneraloffice duties: filing, incoming and outgoing mail, ordering office suppliesProvideadministrative support to team members as needed and assist in team members'absenceDemonstratea positive attitude and a high level of personal credibility and integrity withcustomers, management, and co-workers

    Qualificationsand Competencies:
    Highschool diploma, or equivalent3+years of experience in customer service and dispatchingPriorexperience working in the HVAC industry is preferredWe hopeyou consider a career with United Mechanical and look forward to receiving yourapplication
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