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    Service Coordinator - Fort Myers, United States - Linder Industrial Machinery

    Linder Industrial Machinery
    Linder Industrial Machinery Fort Myers, United States

    2 weeks ago

    Default job background
    Description

    Linder, an industry leading large heavy equipment dealer with locations in Florida, South Carolina, and North Carolina, is looking for a
    Service Coordinator to join our team in
    FtMyers, FL. It's time for a career where you'll have the chance to add to your skill set and advance within the company


    Job Description:

    Responsible for assisting both Field & Shop Service Supervisors.


    Responsibilities:


    • Ensure technician clocked labor time and description of work performed is submitted daily
    • Initiate work orders, take accurate descriptions of reported machine failures/issues, generate estimates for repairs, acquire approvals from customer for repairs.
    • Communicate with Product Support Representatives and customers regarding revised estimates/scope of work changes
    • Maintain written record of communications to ensure customers are aware of scope of work to be performed

    For example:
    Call logs, email logs, and follow up calls.

    • Continuous Status updates provided to all team members of open work orders.
    • Approval of clocked labor hours on work orders.
    • Maintain warranty repairs to ensure proper documentation is present for warranty claims
    • Provide input to Field/Shop Supervisor's on employee performance reviews and training needs
    • Report to Field/Shop Supervisor's any rework or non-productive activity on the part of technicians that occurs in both field/shop operation
    • Update Field/Shop Service Supervisors of work orders where there are delays, disputes, or any issue leading to excessive down time and/or loss.

    Education/Experience/Skill:


    • High School diploma or GED and a minimum two years at Vocational or Technical School
    • Minimum five years' experience as a heavy equipment Technician
    • Proficient computer skills
    • Excellent interpersonal skills
    • General knowledge of maintenance, repair, parts department functions, and customer needs
    Above job responsibilities are intended to describe the general level of work performed by an individual in this position.

    Listed responsibilities are not intended to be construed as an exhaustive list of responsibilities, duties and skills required for this position.

    Linder is a drug free workplace
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