patient services coordinator - Fort Myers, FL , USA, United States - CORA Physical Therapy

Description

As a Patient Services Coordinator, you'll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service.

You'll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you'll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions.

• Competitive Pay
• Flexibility with PRN hours
• Career growth opportunities within CORA

• High School diploma or GED required
• Previous customer service experience within the last two years required
• Proficiency with Microsoft Office Suite (Word and Excel) required
• Strong time-management and organizational skills
• Superior written and verbal communication skills
• High level of personal integrity, reliability, and honesty
• Ability to work effectively in teams and autonomously in a fast-paced environment

• Prior experience in a healthcare office setting
• Basic medical terminology
• Fluency in Spanish or Creole

• Warmly greet and build rapport with patients through in-person and phone interactions
• Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
• Verify patient insurance for outpatient therapy benefits (applicable locations only)
• Manage incoming physician referrals and prescriptions
• Provide communication on first visit expectations to all new patients
• Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)
• Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
• Collect co-pay/deductible payments and provide a receipt with each transaction
• Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager
• Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines