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Customer Support Representative - The Woodlands, United States - Professional Alternatives
Description
Customer Support Representative (CSR)
Temp to Hire Role
The Woodlands Area
Up to $35 with great experience and tenure
IN OFFICE role
Responsible for managing orders, customer account reconciliation, and customer setup and maintenance requests to provide 100% reliability and customer satisfaction.
Responsibilities :
Overall management of customer orders in SAP
Ensures customer PO's are received with accurate information and are saved to the document retention area.
Interface with shipping clerks at each plant to confirm orders are loaded and shipped on schedule and communicate information to customers as required
Communication with customers and shipping clerks any order changes in a timely and accurate manner.
Communicate with relevant parties including internal and external contacts regarding customer order and billing issues
Provide support to team during busy order or plant issue times to establish a cohesive teamwork environment
Maintains accurate "Order Entry Notes" for assignment area including details of customers order patterns
Effectively escalates customer issues to team lead in a timely manner
Provides accurate and timely processing of month-end billing activities assigned
Manages and coordinates order changes in relation to product allocation between plants as needed
Manages open deliveries within the set targets of the department and coordinates with the shipping clerks and customers on notification of any changes
Account Reconciliation & Issue Management:
Assigns appropriate reason code in SAP for any invoice corrections.
Responsible for entry of credit and debit requests to customers' accounts due to errors or customer requests according to department processes and company policies
Liaise with the Finance, Sales, Supply Chain, and Customer Service for requested information and documentation needed in issue resolution
Resolve complex customer issues in a professional and timely manner
Support customer audit requests as requested
Experience Needed for Success:
2+ years of full cycle order processing
Excellent knowledge of Microsoft including Excel with Pivot Tables and Formulas
Experience with ERP system
HS diploma required with college degree preferred
Great tenure