Technical Support Engineer - Moorestown, United States - Opex

Opex Moorestown, United States

3 weeks ago

Description

Job Description

Overall responsibility

Phone support for OPEX Field Service Technicians, Self Service Technicians, and OPEX Certified Dealers as they work through issues in customer sites. The hours for this position are 10:00 AM - 6:30 PM.

Key areas of responsibility

Provide direction on troubleshooting
Supply any additional resources needed by field personnel including, but not limited to schematics and other documentation, software, and part info
Maintain accurate records in call tracking system
Use all available resources to make sure field techs are able to support their customers to the fullest

Additional L2 responsibilities (if applicable)

Create and maintain knowledgebase of problems and solutions on specific equipment
Assist L1 reps with advanced troubleshooting
Consult with Engineering group to work through complex problems
Test software and other machine upgrades prior to field release
Work with Documentation group to create service bulletins, instructions and service manual updates

Consults with

Fellow Tech Support Reps
Training Group
Support Engineers
Production Group

Qualifications

Efficient Communicator
Advanced troubleshooting skills
Ability to use troubleshooting tools such as DVM (Digital Volt Meter) etc.
Ability to read and understand schematics
Ability to communicate technical information to both highly technical and non-technical audiences
Ability to remain composed in high pressure situations.
Ability to prioritize and work on multiple tasks
Ability to work with and understand Mechanical, Electrical and PC components

About Us

Company Overview

OPEX Corporation is more than a manufacturer of machines. We continuously reimagine technology to power the future for our customers.

With an innovative approach, we engineer unique automated solutions that support our customers so they can solve the most pressing business challenges for both today and tomorrow. Our scalable Warehouse, Document, and Mail Automation solutions improve workflow, accelerate change, and drive efficiencies in infrastructure.

We are a family-owned and operated organization with more than 1400 committed employees who innovate, manufacture, install, and service products that are helping transform industry every day. We listen to our customers, respect each other, and work together to help reimagine the future through automated solutions.

At OPEX, we are Next Generation Automation.

Benefits:

Benefits include, but are not limited to:

Full medical, dental and vision with low employee contribution rates
Paid holidays and PTO allowance
401k with matching and profit sharing
Basic life insurance, short term and long-term disability
On-site fitness facility
Tuition reimbursement available

OPEX Corporation is an Equal Opportunity/Affirmative Action Employer, without regard to race, color, religion, sex, national origin, age, disability, and protected veteran status.

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