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San Clemente

    Customer Service Specialist - San Clemente, United States - PrideStaff

    PrideStaff background
    Description
    Job DescriptionJob Description

    A manufacturing company in San Clemente is looking for an experienced

    Customer Service Specialist .

    This position will provide complete customer support by processing customer orders, maintaining customer accounts, facilitating requests and resolving concerns in a timely and accurate manner.

    This is a temp-to-hire or direct-hire opportunity, with pay starting at $23-$27/ hour. The hours are Monday through Friday, 8:00 am to 4:30 pm.


    Customer Service Specialist Responsibilities:
    Process customer orders & inquiries via email, phone and fax.

    Track customer orders by using the computer system and working with other departments.

    Maintain customer records by scanning documentation and updating account information.

    Investigate customer concerns and provide prompt resolution.

    Must be able to meet daily deadlines and provide timely follow-up.

    General clerical duties include computer data entry, documentation scanning, occasional switchboard relief, and filing.

    Process credit memos and carrier claims.

    Maintain customer service manual & documentation forms as necessary

    Maintain & update make & hold/floor stock summary


    Customer Service Specialist Qualifications:
    High school diploma or GED required.

    At least two to three years of prior customer service experience is required.

    Must possess proficient and professional email/telephone etiquette.

    Must have experience with Microsoft Outlook (or similar), Excel, and Word.

    Must possess accurate math skills.

    Must be well organized and have a strong ability to multi-task.

    The position may have minimal overtime.

    Reliable and predictable attendance is required.

    Experience in the manufacturing industry is preferred.

    Must be able to work independently.

    Must be able to speak and write clear English.

    The ability to speak and write in Spanish is a plus.


    Employee Benefits:
    Profit-sharing and 401k Plans

    Paid Vacation and Sick Time

    Paid Holidays

    Medical, Dental, and Vision Insurance

    Group Life and Voluntary Life Insurance

    Short-Term and Long-Term Disability Insurance

    Tuition Reimbursement

    Flexible Spending Account (FSA)

    Employee Assistance Program (EAP)

    Company DescriptionPrideStaff South Orange County Mission Viejo works with local businesses to source, interview and recruit candidates for temporary, temp-to-hire, and direct-hire staffing in the areas of office and administrative support, customer service, accounting, light industrial, skilled, and general labor.

    We serve the South Orange County cities of Mission Viejo, Rancho Santa Margarita, San Clemente, Laguna Hills, Aliso Viejo, Dana Point, San Juan Capistrano, Laguna Niguel and other coastal communities.

    Company DescriptionPrideStaff South Orange County Mission Viejo works with local businesses to source, interview and recruit candidates for temporary, temp-to-hire, and direct-hire staffing in the areas of office and administrative support, customer service, accounting, light industrial, skilled, and general labor.

    We serve the South Orange County cities of Mission Viejo, Rancho Santa Margarita, San Clemente, Laguna Hills, Aliso Viejo, Dana Point, San Juan Capistrano, Laguna Niguel and other coastal communities.

    #J-18808-Ljbffr


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