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Partner Operations Analyst - Belmont, United States - RingCentral
Description
Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under theRingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy thatsomeone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is
fundamentally changing the nature of human interaction-giving people the freedom to connectpowerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come inWe're currently looking for:
Partner Operations Analyst
you will be amenable for working across multiple departments to support sales segment leaders and representatives by providing process initiatives and insights that can be used in forming a sales strategy.
This analyst will start primarily crafting structured operational processes, management reports and business dashboards, monitor daily sales operations, and assess periodical performance.
With enough understanding of the business operations, an analyst will collaborate with leaders across different departments to improve existing dashboards and reports, provide analytics of data, build new management tools, identify improvement opportunities, and recommend decisions on key operational concerns.
To succeed in this role you must have experience in:Develop periodical performance monitoring dashboards, reports, and metrics.
Drive project achievements from concept through project closure.
Actively drive project status reporting, issue identification and risk management.
Assess and detail key steps:
problem statement, process flows, gap analysis, solution recommendations.
Work synergetic with cross-functional teams - establish relationships, prioritize tasks, achieve achievements.
Facilitate meetings and project work across multiple locations including global offices.
Manage distribution of leads and enhance existing processes.
Essential Skills:
1+ years of experience in sales process analytics and reporting, business process design and/or consulting experience.
Strong analytical, organization, problem-solving and follow-through skills.
Ability to work on large databases and synthesize into useful reports and dashboards.
High Proficiency with Microsoft Word, Excel, and PowerPoint.
Expertise in Google Sheets, Google Forms, and other integrations.
Excellent oral and written communication skills including listening and presentation skills.
Ability to motivate change and influence individuals at all levels of the organization.
Ability to assemble, interpret and apply critical thinking to data to help counsel decisions.
Ability to think and influence both at the strategic and execution level.
Ability to efficiently prioritize multiple tasks, projects, and target date simultaneously.
Experience documenting processes using project management methodologies.
Amenable to work on night shifts and/or shifting schedules, with hybrid WFH setup.
What we offer:
team uses expert knowledge of our platform to help new andexisting clients create custom solutions that make the most of our technology.
solutions; it is enabling human connections. That's why RingCentral is the largest and
fastest-growing pure-play provider in its space, with a market capitalization of over $4 billion,
20%+ annual growth and a $2 billion annual revenue run-rate.
RingCentral's work culture is the backbone of our success.
And don't just take our word for it:
RingCentral is recognized as a Best Place to Work by Glassdoor, the Top Work Culture by
Comparably and hold local BPTW awards in every major location
Bottom line:
We are committed to
hiring and retaining great people because we know you power our success. RingCentral offers
on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral/Acquire BPO
RingCentral, Inc.
is a US-based company engaged as a global provider of cloud unifiedcommunications and collaboration solutions. It is being serviced in the Philippines by its offshore
partner Acquire Asia Pacific Philippines, Inc.
Acquire BPO
is an award-winning, global business outsourcer with 8,500+ staff operating out ofClass A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the
US, as well as from comprehensive Work-from-Home environments, where client-permitted. We
are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.
We have 15 years of experience delivering intelligent contact center and back-office functions forglobal businesses across many industries including telecommunications, banking and financial
services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, andInnovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking forstrong candidates to join our team and partner with one of the biggest cloud communications
companies in the world - RingCentral. We value our employees highly and, as such, offer excellent
career development programs and competitive compensation and benefits packages.
Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate onthe basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,
veteran status, or disability status.
By completing your application for this role, you:
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