- Deliver a top tier customer experience over the phone through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers
- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
- Communicate & collaborate effectively with escalated customers; able to use de-escalation techniques to resolve complex customer inquiries and increase customer satisfaction
- Help set up and troubleshoot technology devices for customers
- Collaborate and actively participate with internal team members in meetings and 1:1 training to ensure we are all working together to provide a great customer experience
- Support the business by recommending process improvements to management toward advancing customer programs.
- 2+ years of experience in a role responsible for customer satisfaction or 1+ year working in a customer support role providing technical troubleshooting and solving difficult problems
- Experience with root cause analysis; able to understand unique situations and deliver solutions to these problems
- Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast hardware
- Strong verbal/written communication, organizational, and influencing skills
- Success operating independently and navigating competing priorities in a constantly changing environment
- Experience answering incoming phone calls and ticketing systems
- Experience working in the tech industry or for a SaaS company
- Open to schedules that may include weekends, holidays and nights
- 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
-
Lab Analyst
Found in: SonicJobs Direct Apply US - 2 days ago
Actalent Omaha, United States Full timeDescription: · Primary responsibility will be to provide testing support using HPLC testing techniques to prove the efficacy of antibiotic products being produced on the manufacturing floor. · Candidates will run HPLC analysis on products following specified SOPs and then docume ...
-
Dental Hygienist
Found in: Resume US Programmatic C2 - 2 days ago
Spring Ridge Dental Care Pierce Plaza, United States Full time$10,000 Sign-On Bonus · Dental Hygienist · Spring Ridge Dental Care is looking for a Dental Hygienist to join our team. · Why Spring Ridge Dental Care · As an elite clinical provider and patient advocate, you'll receive best in class non-clinical support to provide exceptional li ...
-
Mainframe with COBOL,DB2,IMS,CICS
Found in: Appcast US C2 - 13 hours ago
E-Solutions Omaha, United StatesTitle: Mainframe with COBOL,DB2,IMS,CICS · Location: Omaha, NE (5 Days Onsite) · Coding Test is Mandatory for this role. · Job Specific needs & Responsibilities: · • Knowledge in CICS, COBOL & DB2 . Assembler Knowledge is a plus. · • Intertest experience is a huge plus. Expert i ...
-
Java Developer with ReactJs
Found in: Appcast US C2 - 13 hours ago
Infosys Omaha, United StatesRequired Qualifications: · Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. · At least 6 years of Information Technology experience. · Exp ...
-
Web Developer Analyst
Found in: Dice One Red US C2 - 2 days ago
ISYS Incorporated Omaha, NE, United StatesMinimum Clearance Required Top Secret SCI Responsibilities I2X Technologies is a reputable technology services company to the Federal Government · Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready ...
-
Payroll Processing Coordinator
Found in: MyJobHelper US C2 - 1 week ago
Kiewit Omaha, United StatesRequisition ID: 171753 · Job Level: Mid Level · Home District/Group: DHO Kiewit Business Services · Department: Shared Services · Market: Corporate Home Office · Employment Type: Full Time · Position Overview · We are adding a Payroll Processing Coordinator to our high perf ...
-
Class B Delivery Driver
Found in: Jobcase US 3 C2 - 4 weeks ago
Performance Foodservice Omaha, United States Full timeCompany Description · Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, co ...
-
Senior Electrical Engineer
Found in: Appcast US C2 - 1 day ago
Schnackel Engineers, Inc. Omaha, United StatesSchnackel Engineers, Inc. is currently seeking an experienced Senior Electrical Engineer to join our team in Omaha, Nebraska · Job Summary: · If you are looking to put your engineering expertise and skills to use while simultaneously helping to revolutionize the MEP/FP/IT engine ...
-
Climbing Arborist Trainee| Omaha, NE
Found in: ZipRecruiter Test10S US C2 - 2 days ago
The Davey Tree Expert Company Omaha, United StatesJob Description · Job DescriptionAdditional Locations: none · Primary Locations: NE, Omaha, 9215 Fremont St, 68122 · Requisition ID: 197400 · Position OverviewPay Rate- $20-23 · Trim and remove trees, remove unwanted, diseased or dying limbs on trees, or to affect the health and ...
-
Insurance Producer
Found in: Appcast Linkedin GBL C2 - 2 days ago
Bulk Insurance Group Omaha, United StatesJob Description: · A Commercial Insurance Producer specializing in the Trucking Industry is a key player in providing insurance solutions tailored to the unique needs of trucking businesses. This role requires a deep understanding of the challenges and risks specific to the truck ...
-
Resident Diesel Technician
Found in: J-Vers US C2 - 3 days ago
CLAAS Omaha, NE, United StatesJob Description · :CLAAS Resident Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction. · T ...
-
Gastroenterology leadership opportunity with the University of
Found in: J-Vers US C2 - 4 days ago
Nebraska Medical Center Omaha, United StatesThe Division of Gastroenterology and Hepatology at the University of Nebraska Medical Center in Omaha, NE is recruiting a Director for the multidisciplinary Frederick F. Paustian Inflammatory Bowel Disease Center (PIBDC). The Medical Director will serve as a visionary leader to b ...
-
Supply Chain Capabilities Analyst
Found in: One Red Cent US C2 - 3 weeks ago
Conagra Brands Omaha, United States OTHERReporting to the Director of Project Management, The Supply Chain Capabilities Analyst will be part of our Deliver Supply Chain Center of Excellence that implements and supports initiatives across multiple Conagra locations. Primary focus is on Warehousing and Transportation. You ...
-
Advanced Practice Hospitalist
Found in: J-Vers US C2 - 2 days ago
Rhino Med Services Omaha, NE, United States Full timeOmaha, Nebraska Advanced Practice Hospitalist Locum Tenens · Rhino Medical is leading the charge seeking experienced Nebraska Physician Assistants & Nurse Practitioners with Hospitalist Medicine experience to join our locum tenens team We're seeking the best providers for ongoin ...
-
Certified Registered Nurse Anesthetist
Found in: J-Vers US C2 - 2 days ago
Rhino Med Services Omaha, NE, United States Full timeOmaha, Nebraska CRNA Locum Tenens · Rhino Medical is leading the charge seeking the best Nebraska licensed CRNAs available for mid-range volume coverage for a beautiful community hospital in Nebraska beginning ASAP. We are seeking providers comfortable with a 23 Physicia ...
-
IT Desktop Support Specialist
Found in: ZipRecruiter Test10S US C2 - 2 days ago
The Reserves Network Inc Omaha, United StatesJob Description · Job DescriptionIT Desktop Support Specialist needed to fill a new position for a global metal fabrication company headquartered in Omaha, NE. Apply today to take advantage of this exciting opportunityWHAT IS GREAT ABOUT THIS OPPORTUNITY?DIRECT HIRE · ONSITE onl ...
-
Telemedicine Psychiatrist REMOTE
Found in: Jooble US O C2 - 1 day ago
The National Coalition of Healthcare Recruiters Omaha, NE, United States(Physician/MD qualifications required) Psychiatry (General) - MDstaffers is seeking a qualified Telemedicine Psychiatrist in Nebraska. For more information, please apply or call STAFF. · Job Description · Telemedicine Psychiatrist needed to provide virtual care. This is a flexi ...
-
Marketing Strategist
Found in: One Red Cent US C2 - 2 days ago
Creighton University Omaha, United States· At Creighton, you are part of something big. Your skills and passions unite with thousands of faculty, staff and students inspired to change the world. Here, we offer meaningful work driven by a 475-year-old Jesuit tradition committed to social justice and serving others. Thro ...
-
Skilled Machine Mechanic
Found in: Careerbuilder One Red US C2 - 1 day ago
WK Kellogg Co Omaha, NE, United StatesAt WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 117 years ago. We are passionate about doing our part to make nutritiou ...
-
Clinic Manager
Found in: Lensa US 4 C2 - 5 days ago
Nebraska Medicine Nebraska City, United States Full timeSerious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. · Shift: · First Shift (United States of America)Clinic Manager - Orthopedic Surgery · Shift Details: · Full Time · M ...
Customer Support Expert - Omaha, United States - Toast
Description
Customer Support Expert - Troubleshooting
Start Date: Monday, May 6th - Training is 7 weeks on-site in the Omaha, NE office. There is no PTO allowed during training.
Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE You will be expected to be in office up to 3 days a week, post training.
Hourly Rate: $25.00 per hour
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready* to make a change?
As a Troubleshooting Customer Support Expert, you engage directly with our Toast customers to drive specialty support with measured success based on productivity and customer satisfaction Key Performance Indicators (KPIs). You will respond to and resolve complex and nuanced inquiries on Toast products and services, and take ownership of the customer experience. You are able to apply principles and methodologies, such as empathy, good judgment, and a consultative approach, to customer interactions. As a pivotal stakeholder, you partner with leadership and cross-functional teams across the company. To thrive as a Customer Support Expert at Toast, you are a customer champion, thrive in escalated situations, and excel in ambiguous environments
About this roll*
Do you have the right ingredients*?
Special Sauce* (Non-essential Skills/Nice to Haves)
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at
*Bread puns encouraged but not required
The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$25—$25 USDWe are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact