-
Hotel Guest Services Agent
1 week ago
The Garden City Hotel Garden City, United StatesThe Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests we have ...
-
Customer Service Agent
5 days ago
Jobconversion, LLC Sterling Heights, United States Part timeHello and thank you for your interest We're looking for folks nationwide who are great at data entry and typing. We offer a flexible work from home remote position that allows you to stay home with the family The pay range is flexible from $16/ph to $30/ph DOE and level of experi ...
-
Customer Service Agent
1 week ago
Lee Spring Company Fraser, United StatesJob description · Lee Spring is seeking Customer Service Agent to join our Fraser, Michigan team. · About us: · Lee Spring manufactures and distributes mechanical springs, wire forms, stampings and fourslide parts worldwide. We offer an extensive product line of more than 25,0 ...
-
Service Desk Agent
4 days ago
Unisys West Valley City, United StatesJob Description · Job DescriptionWhat success looks like in this role: · • 1st Level telephone and other media contact support . · • Strive for a high level of first contact resolution. · • Respond to and resolve customer requests, in relation to software, hardware and network ...
-
Customer Service Agent
6 days ago
Lee Spring Company Fraser, United StatesJob Description · Job DescriptionJob descriptionLee Spring is seeking Customer Service Agent to join our Fraser, Michigan team. · About us: · Lee Spring manufactures and distributes mechanical springs, wire forms, stampings and fourslide parts worldwide. We offer an extensive pro ...
-
BlueHorizon Solutions North Troy, United StatesDo you enjoy making phone calls and have a communicative personality that allows you to quickly connect with others? Are you looking for fair pay of up to 18€/hour? Then you are in the right place as a Call Center Agent (m/w/d) to join the Avedo team in North Troy. We also welcom ...
-
Call Center Agent M/w/d Inbound Customer Service
2 weeks ago
Aurora Solutions Livonia, MI, United States FreelanceAre you interested in working as a Telephone Customer Service Representative, Call Center Agent m/f/d in inbound customer service for a hotel comparison portal in Livonia, MI? · We are currently looking for a Telephone Customer Service Representative, Call Center Agent m/f/d for ...
-
Account Associate
5 days ago
Mike Sprague - State Farm Agent Sterling, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
-
Dispatcher (Avtech)
2 days ago
Maximus Global Services Sterling, United States**Summary/Objective** · ***The Control Center Dispatcher/Scheduler oversees and controls the wheelchair operation and assures wheelchair agents are directed to flights in the most efficient manner. This position assures proper information is properly communicated between clients ...
-
Service Desk Supervisor
9 hours ago
SAIC Sterling, United StatesJob ID: · **Location**:STERLING, VA, US · **Date Posted**: · **Category**:Information Technology · **Subcategory**:Technical Svcs · **Schedule**:Full-time · **Shift**:Day Job · **Travel**:Yes, 10 % of the Time · **Minimum Clearance Required**:None · **Clearance Level Must Be Ab ...
-
Customer Service Agent
1 week ago
Qonten Birmingham, United States**Customer Service Agent** · | Wed, 20 Oct :58:39 GMT · Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment. Our airport teams work together to move guests and their belongings from cur ...
-
Security Agent-pt
2 days ago
Maximus Global Services Sterling, United States**Join our team at Maximus Global Services** · Maximus Global Services (MGS) ultimate mission is to "Experience the difference of our people serving your people through leadership, innovation, and partnership". Provides aviation services at various airports in the US: Miami, Fort ...
-
Junior Intelligence Analyst
2 days ago
General Dynamics Information Technology Sterling, United StatesType of Requisition: · Regular · Clearance Level Must Currently Possess: · Top Secret · Clearance Level Must Be Able to Obtain: · Top Secret/SCI · Suitability: · Public Trust/Other Required: · Job Family: · Intelligence · Job Qualifications: · **Skills**:Databasing, Document Rese ...
-
Guest Service Agent
5 days ago
Sonesta International Hotels Auburn Hills, United StatesJob Description Summary · The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. ...
-
Agent - Guest Service
2 days ago
Hilton Hotels Corporation Hamtramck, United StatesHilton Hotels - JobID: HOT0AM9V [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...
-
Agent - Guest Service
1 week ago
Hilton Hotels Corporation Hamtramck, United StatesHilton Hotels - JobID: HOT0AJ5V [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...
-
Agent - Guest Service
4 days ago
Hilton Detroit, United States Paid WorkA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · What will I be doing? · As a Guest Services Agent, you would be resp ...
-
Guest Services Agent
1 week ago
Wyndham Hotels & Resorts Garden City, United States** Guest Services Agent** · Location: Garden City, NY, US, 11530 · Property Name: La Quinta by Wyndham Garden City Req Id: 16165 · La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Garden City location in Garden City , New ...
-
Guest Service Agent
3 days ago
Sonesta International Hotels Hamtramck, United States Full timeJob Description Summary · The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. ...
-
Agent - Guest Service
2 weeks ago
Hilton Detroit, United StatesA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. · What will I be doing? · As a Guest Services Agent, you would be res ...
Guest Services Agent - Utica, United States - Wyndham Hotels & Resorts
Description
** Guest Services Agent**
Location: Utica, MI, US, 48315
Property Name: La Quinta by Wyndham Detroit - Utica Req Id: 17640
La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Detroit - Utica location in Utica , Michigan .
**Job Summary**
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
**Education & Experience**
College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
**Physical Requirements**
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
**General Requirements**
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
**Fundamental Requirements**
Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
**COMPANY OVERVIEW:**
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 21 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Registry Collection Hotels, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
**Job Location:** La Quinta by Wyndham Detroit - Utica , 45311 Park Avenue , Utica , Michigan 48315
**Employment Status:** Full-time
