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Davidson Hospitality Group Rochester, United StatesRoyal Park Hotel, located in the charming town of Rochester, Michigan, is a luxury boutique hotel offering a sophisticated and upscale work environment. As a job applicant, joining the team at Royal Park Hotel means being part of a prestigious hotel known for its elegant accommod ...
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Front Desk Agent
2 weeks ago
Davidson Hospitality Group Rochester, United StatesProperty Description · Royal Park Hotel, located in the charming town of Rochester, Michigan, is a luxury boutique hotel offering a sophisticated and upscale work environment. As a job applicant, joining the team at Royal Park Hotel means being part of a prestigious hotel known f ...
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Front Desk Agent
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Fairfield Inn & Suites Detroit Rochester Rochester, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
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Front Desk Agent
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Hampton Inn - Auburn Hills North Auburn Hills, United States Full timeNight Auditor: · Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis and complete all necessary reports. · Job Responsibilities: · Perform all audit procedures as set forth by the Hotel and company, o ...
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Front Desk Agent
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Royal Park Hotel Rochester, United StatesProperty Description: · Royal Park Hotel, located in the charming town of Rochester, Michigan, is a luxury boutique hotel offering a sophisticated and upscale work environment. As a job applicant, joining the team at Royal Park Hotel means being part of a prestigious hotel known ...
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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
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Aimbridge Hospitality Sterling Heights, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Front Desk Agent
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Aimbridge Hospitality Sterling Heights, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
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Sonesta International Hotels Corporation Novi, United StatesThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Front Desk, Agent, Guest Serv ...
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Front Desk Agent
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Hampton Inn - Auburn Hills North Auburn Hills, United StatesJob Description · Job DescriptionNight Auditor:Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis and complete all necessary reports. · Job Responsibilities: · Perform all audit procedures as set forth ...
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Front Desk Agent
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Hampton Inn - Auburn Hills North Auburn Hills, United StatesJob Description · Job DescriptionJob Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. · Job Responsibilities: · ...
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Front Desk Agent
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Landry's, Inc. Saint Clair, United StatesFRONT DESK AGENT This isnt just your next job its your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guests experience the moment they walk through our doors We offer structured programs for growt Front Desk, Agent, Restaurant, Hote ...
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Service Desk Agent
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Nuspire, LLC Charter Township of Commerce, United StatesJob Description · Job DescriptionService Desk Agent · About Nuspire: · Nuspire is a leading managed security services provider (MSSP) founded over 20 years ago to revolutionize the cybersecurity experience by taking an optimistic and people-first approach. Our deep bench of cy ...
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Front Desk Agent
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Courtyard Pontiac Pontiac, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
4 weeks ago
Aimbridge Hospitality Dearborn, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
Service Desk Agent - West Valley City, United States - Unisys
3 weeks ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Job DescriptionWhat success looks like in this role:
• 1st Level telephone and other media contact support .
• Strive for a high level of first contact resolution.
• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
• Accurately document calls and incidents.
• Manage time and workload to meet predetermined service levels.
• Maintain data accuracy in our contact management system.
• Assign incidents and requests to the correct support group.
• Act as a single point of contact on incidents and problems logged.
• Perform appropriate diagnostics to initiate problem management workflow process
• Provide clients with a reference number for their incident/request.
• Understand various media sources that interface with the Service Desk.
• Support multiple clients through customer service professionalism and insight.
• Become multi-skilled as workload changes occur within the Service Centre.
• Champion, implement or support change.
• Identify process efficiencies within the Service Centre and to take corrective action to implement change.
• Discover and document process and procedures which need to be published to the team or on the Knowledgebase.
• Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)
You will be successful in this role if you have:
• Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience.
• 6 months of related experience. *Entry Level Position
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
• 6 months IT Service Desk experience.
• 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks.
• Working knowledge of data and voice network concepts
• Languages: English and local languages of the countries it supports.
*Technical Knowledge
*Mortgage/Banking Knowledge
*Located in Salt Lake City Utah
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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.