- Takes the lead creating and developing a profitable, successful, high-quality hotel experience.
- Develop and manage service standards that are in line with guest expectations and property scope.
- Ultimately responsible for all hotel operations including SOPs, controls, staffing, training and development.
- Responsible for department adherence to all company policies and procedures.
- Responsible for Hotel operations' compliance with gaming regulations and state laws.
- Develops annual budgets and capital planning and performs/reports on performance analytics and KPIs regularly
- Takes the lead on pricing and collaborates with Finance leaders on managing related labor and expenses.
- Creates and develops yield strategy that optimizes hotel revenue and by extension the revenue from gaming guests; it must work in tandem with the property's player reinvestment strategy and prioritize inventory accordingly.
- Leads collaboration with all internal customers that depend on hotel services and amenities.
- Recognizes and adapts to trends in the industry and recommends items that enhance the product and experience.
- Maintains a good working relationship with property leaders, teams at sister properties, corporate team and vendors.
- Required to implement strategies and programs that develop internal talent and future hotel leaders.
- Other duties as assigned.
- Leadership: a demonstrated ability to manage and lead a team and develop others into leaders.
- Management: the ability to organize and manage multiple priorities, responsibilities and projects.
- Proven track record in managing performance and holding others accountable.
- Experience working on high-performance teams and comfortable working as part of a team.
- Highly proficient problem-solver at both a strategic and functional level.
- Experience working in environments that focus on the customer experience.
- Team Member Engagement; committed to being the team's advocate and a champion for developing talent internally
- Public relations and guest service skills and excellent oral and written communication skills.
- Willingness to assume overall responsibility relative to the performance of the property.
- Ability to analyze planning documents results and revise for continued improvement.
- Financial to include forecasting, budget preparation, and reporting.
- Ten to fifteen years of experience in hotels and/or casino hotel operations.
- Five to Ten years of experience managing managers and/or in a Leadership role required.
- 4-year degree in a related field or equivalent work experience in excess of 10 years is preferred.
- Professional certifications, designations and commendations are a plus.
- Able to obtain a valid Racing License.
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Director of Hotel Operations - Louisville, United States - Derby City Gaming
