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    Business Process Specialist - Cleveland, United States - City of Cleveland

    City of Cleveland
    City of Cleveland Cleveland, United States

    3 weeks ago

    Default job background
    Description
    Business Process Specialist

    Examples of Duties

    Under direction, assists and contributes to all phases of data analysis, data management, and requisite documentation and reporting. Assists with business process and workflow analysis. Prepares and completes process improvement activities and reports. Collects and analyzes data to identify root cause of problems. Participates with Working with multiple departments to ensure measures of success. Identifies issues regarding service and timelines. Reviews performance metric for programs. Researches standardization and streamlining of processes and best practices. Prepares process recommendations in formats such as presentations, process maps, and templates. Assesses processes and associated documentation including process flows/modeling, procedural guides, templates, diagrams, and charts. Assists in preparation for system deployments including pre-requisite process and policy changes, data preparation, and user training. Compiles data to understand how trends and/or projections will affect future business needs. Assists with the preparation of cost and benefit analyses.

    Supports business office personnel and program/financial managers with the review and evaluation of end-to-end business processes/systems as well as in the development of associated process improvement recommendations.

    Develops ad-hoc reports and analyses in response to business unit requests. Performs other job-related duties as required.

    Minimum Qualifications

    A High School Diploma or GED is required.

    A Bachelor's Degree in Business/Public Administration, Operations Research and Supply Chain Management, or related field from an accredited four-year college or university is required.

    The equivalent of two years of full time paid experience or one year of educational internships in one or more of the following is required:
    Business Analytics (Data Mining, Qualitative and Quantitative Statistical Analysis, Data Forecasting, and Predictive Analysis) and Business Process Mapping and Redesign

    (Substitutions:

    Two years of experience may substitute for each year of college education lacking. Graduate school education may substitute for experience on a year for year basis.) A valid State of Ohio Identification is required.

    Must have documented experience with project management methodologies, process improvement tools (e.g., Lean, Six Sigma), or statistics as well as experience in the implementation of business process mapping, charting software, and organizing Information Technology initiatives.

    Supplemental Information

    Additional Duties

    Effectively negotiate benefits for the community with developers and other stakeholders (including, but not limited to, affordable housing, living wage requirements, project space, and local targeted hiring)
    Build local partnerships to benefit project outcomes.
    Communicate the goals of the CBA Agreement with designated City Team Members on a consistent basis.
    Provide public/community support and transparency on projects to promote community engagement.
    Monitor and report project progress with current data.
    Anticipate delays and roadblocks and be prepared with possible solutions.
    Demonstrate inclusive leadership and enforce accountability throughout the duration of each project.
    Provide excellent verbal and written customer service coupled with consistent follow up and follow through.

    Establishes operative procedures, reposts forms, and recommends regulations for facilitation of such Program.

    Meets with bidders and contractors for the purpose of clarifying the requirements of said Program and also for the conducting of pre-award conferences, evaluating "affirmative action"/subcontractor utilization plans by said bidders and contractors assuring full compliance with equal employment opportunity.

    Oversees the filing
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