- Evaluates phone calls, emails, and chat interactions to ensure adherence to the bank's processes, policies, and standards
- Documents quality issues and performance measures for management review and provides feedback and courses of action as needed
- Provides appropriate information to employees to support with coaching, educating, and building deeper relationships with clients in order to contribute to daily routines
- Applies knowledge and an understanding of internal and regulatory standards, policies, guidelines, and procedures to measure application and compliance of the assigned area
- Recommends changes to procedures and workflows to improve work quality and productivity
- Creates test plans, scenarios, and cases that satisfy the needs of users and clients
- Claims Management
- Controls Management
- Monitoring, Surveillance, and Testing
- Policies, Procedures, and Guidelines Management
- Quality Assurance
- Adaptability
- Attention to Detail
- Problem Solving
- Risk Management
- Written Communications
- Process Management
- Process Mapping
- Project Management
- Recording/Organizing Information
- Reporting
-
Practice Solutions
2 weeks ago
Bank of America Westerville, United States Full timeJob Description: · Directs, develops and manages product/pricing/delivery/research/channel strategies for a category of products or service level. Responsible for full product marketing cycle for specified product categories. May be responsible for hiring, managing, training and ...
-
Practice Solutions Region Executive
3 weeks ago
Bank of America Westerville, United States Full timeJob Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
-
R&D Scientist I
8 hours ago
Actalent Westerville, United States Full timeTO APPLY EMAIL YOUR RESUME AT .COM · Location: Columbus, Ohio · Pay: $24/ hr · Description: · -Standard weighs · -Dilutions · Wet Chemisry · -Titrations · -HPLC · -NGI · Conducts chemical and physical analyses in support of the development of a manufacturable multisource pharm ...
-
Aseptic Cleaning Technician
1 day ago
Actalent Westerville, United States Full timeDescription: · • Performs routine cleanroom facility cleaning · • Demonstrates knowledge of cleaning and pertinent facility SOPs. Maintains appropriate cleaning documentation as required by GMP regulatory standards · • Demonstrates knowledge of appropriate chemical use to meet de ...
-
Microbiology Laboratory Technician
8 hours ago
Actalent Westerville, United States Full timeSeeking entry level candidates to support a large food and beverage laboratory in Columbus, OH This is a long-term opportunity with upward mobility · SUMMARY: · This position is to perform, and document routine tasks related to sample processing and assays using written operatin ...
-
Cascade Ventures Westerville, United StatesJoin our SWARCO team · Location: Gaggenau / Unterensingen | Full-time | Permanent | Hybrid · Your responsibilities · You will be responsible for the development, implementation, documentation, and functional testing of customer software solutions in an agile project environment ( ...
-
Working student in the public sector
2 weeks ago
Stellar Enterprises Minerva Park, OH, United States Freelance**Join our Open Data and Data Driven Government (DDG) team in Minerva Park, OH We are currently seeking a student assistant (m/f/d) to work with us for a maximum of 20 hours per week and take on a variety of tasks related to Open Data and DDG.** · **Your new job:** · - You will f ...
-
Partner Manager
1 week ago
SavvyMoney Dublin, United States**Partner Manager **(Dublin, CA or USA Remote) · **This can be work from our corporate offices in Dublin, CA or a 100% Work Remote from your home office position depending upon where you live. · **About SavvyMoney**: · SavvyMoney is a leading San Francisco East Bay fintech compan ...
-
Microbiology Lab Technician
8 hours ago
Actalent Dublin, United States Full timeDescription: This position is to perform and document routine tasks related to sample processing and assays using written operating procedures, standard laboratory methods and/or basic laboratory techniques, functions and equipment. To conduct specific procedures and tests both w ...
-
Microbiology Lab Technician
1 day ago
Actalent Dublin, United States Full timeDescription: This position is to perform and document routine tasks related to sample processing and assays using written operating procedures, standard laboratory methods and/or basic laboratory techniques, functions and equipment. To conduct specific procedures and tests both w ...
-
Peoplesoft Hcm Consultant
1 day ago
Wipro Limited Dublin, United StatesOverview: · **About Wipro**: · Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio o ...
-
Microbiology Lab Technician
1 day ago
Actalent Dublin, United States Full timeDescription: · This position is to perform and document routine tasks related to sample processing and assays using written operating procedures, standard laboratory methods and/or basic laboratory techniques, functions and equipment. To conduct specific procedures and tests both ...
-
Field Construction Manager
1 week ago
iVantage Group Dublin, United StatesContract - 18 Months · Dublin, CA · Field Construction Manager · Need (1) · Description: · The Field Construction Manager (FCM) is responsible for all technical aspects of the telecommunications equipment deployment at assigned job/sites, including, but not limited to: ensuring t ...
-
Microbiology Lab Technician
1 day ago
Actalent Dublin, United States Full timeDescription: · This position is to perform and document routine tasks related to sample processing and assays using written operating procedures, standard laboratory methods and/or basic laboratory techniques, functions and equipment. To conduct specific procedures and tests both ...
-
Cardiac Sonographer
1 day ago
Sutter Health Dublin, United States**Organization**: · PAMF-Palo Alto Medical Foundation ALD · **Position Overview**: · Performs diagnostic cardiac sonography procedures to assess cardiac structures and hemodynamics in accordance with applicable scope and standards of practice and with policies, values and mission ...
-
Customer Contract Admin
1 week ago
Katalyst Healthcares & Life Sciences Inc Franklin Lakes, United StatesManage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers. · - Execute the communication, review, validation, disposition, resubmission for chargeback, sales tracing, and ...
-
Chargeback Analyst
1 week ago
PVD Franklin Lakes, United StatesManage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers. · - Execute the communication, review, validation, disposition, resubmission for chargeback, sales tracing, and ...
-
Customer Contract Analyst
1 week ago
Katalyst Franklin Lakes, United StatesManage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers. · - Execute the communication, review, validation, disposition, resubmission for chargeback, sales tracing, and ...
-
Analyst 1, Customer Contract Admin
1 week ago
Katalyst Healthcares & Life Sciences Franklin Lakes, United StatesMust Haves: · - Minimum of 1 year experience in Commercial Contracting or Chargeback Operations in the medical device or related healthcare industry field. · - Understanding of chargeback operations, pricing claims management, and/or contract operations · - Communicate effectivel ...
-
R&d Materials Scientist
1 week ago
Entegris Franklin, United StatesJob Title: · R&D Materials Scientist · **Job Description**: · - Why work at Entegris? · - Lead. Inspire. Innovate. Define Your Future. · - Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our empl ...
Practice Solutions - Westerville, United States - Bank of America
Description
Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
Job Description:
This job is responsible for monitoring and evaluating the quality of inbound and/or outbound phone calls or case reviews. Key responsibilities include documenting quality issues and performance measures for management review, providing information to assist in the feedback and formal education process for either employees or clients on the phone, and reviewing casework to determine if actions and decisions are in accordance with regulatory requirements. Job expectations include administering defined procedures, analysis and report generation, and exception processing.
Responsibilities:
Skills:
Minimum Education Requirement: Null
Shift:
1st shift (United States of America)
Hours Per Week:
40