Customer Contract Analyst - Franklin Lakes, United States - Katalyst

Katalyst

Verified Company

Franklin Lakes, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers.

Execute the communication, review, validation, disposition, resubmission for chargeback, sales tracing, and direct claims with a focus on prevention.
Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and execute operational enhancements.
Collaborate with our distributor partners to identify, develop, and drive operational improvement activities, conduct root cause analysis, and determine error prevention solutions.
Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.
Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately supports activities.
Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.
Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics and customer satisfaction.
Support organization through collaboration and initiatives to develop and drive best industry practices to increase pricing accuracy, eliminate errors, and streamline processes.
Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes.
Maintain updated desktop procedures to drive standard team processes that adhere to best practice efficiency and accuracy.