Chargeback Analyst - Franklin Lakes, United States - PVD
Description
Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers.
- Execute the communication, review, validation, disposition, resubmission for chargeback, sales tracing, and direct claims with a focus on prevention.
- Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and execute operational enhancements.
- Collaborate with our distributor partners to identify, develop, and drive operational improvement activities, conduct root cause analysis, and determine error prevention solutions.
- Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.
- Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately supports activities.
- Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.
- Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics and customer satisfaction.
- Support organization through collaboration and initiatives to develop and drive best industry practices to increase pricing accuracy, eliminate errors, and streamline processes.
- Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes.
- Maintain updated desktop procedures to drive standard team processes that adhere to best practice efficiency and accuracy.
Job Type:
Contract
Pay:
Up to $21.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
Work setting:
- Inperson
Work Location:
In person
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