-
Guest Experience Manager
1 week ago
Cava Boston, United StatesGuest Experience Manager (GEM) · At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of exce ...
-
Office Experience Manager
5 days ago
Solomon Page Boston, United StatesA well-known Footwear, Apparel, and Accessory Brand based in Boston, Massachusetts is looking for a new Full-Time / Permanent Office Experience Manager to join its growing team as the company is in the process of opening their brand-new, state of the art global headquarters This ...
-
Office Experience Manager
1 week ago
Solomon Page Boston, United StatesA well-known Footwear, Apparel, and Accessory Brand based in Boston, Massachusetts is looking for a new Full-Time / Permanent Office Experience Manager to join its growing team as the company is in the process of opening their brand-new, state of the art global headquarters This ...
-
Adobe Experience Manager
4 weeks ago
The Dignify Solutions LLC Boston, United StatesAdobe Experience Manager (AEM) 6.5 Backend - Thorough knowledge of AEM backend, Adobe Managed Services and hands on experience with Java, JavaScript, HTML, CSS, CRXDE, JCR, sling models, sling servlets, OSGI configurations, AEM dispatcher configuration, workflows / models, conten ...
-
Office Experience Manager
1 week ago
Solomon Page Boston, United StatesA well-known Footwear, Apparel, and Accessory Brand based in Boston, Massachusetts is looking for a new Full-Time / Permanent Office Experience Manager to join its growing team as the company is in the process of opening their brand-new, state of the art global headquarters This ...
-
Office Experience Manager
1 week ago
Solomon Page Boston, United StatesA well-known Footwear, Apparel, and Accessory Brand based in Boston, Massachusetts is looking for a new Full-Time / Permanent Office Experience Manager to join its growing team as the company is in the process of opening their brand-new, state of the art global headquarters This ...
-
Office Experience Manager
3 weeks ago
Solomon Page Boston, United StatesA well-known Footwear, Apparel, and Accessory Brand based in Boston, Massachusetts is looking for a new Full-Time / Permanent Office Experience Manager to join its growing team as the company is in the process of opening their brand-new, state of the art global headquarters This ...
-
Experience Marketplace Manager
3 weeks ago
MetaProp Boston, United StatesAbout HqO · HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO's REX (Real Estate Experience) Platform assesses the health and performance of a ...
-
Sales Experience Manager
2 weeks ago
Richemont Boston, United StatesThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities ...
-
iGaming Lobby Experience Manager
5 days ago
DraftKings Boston, United StatesWe're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, "impossible" isn't part of our vocabul ...
-
Senior Manager, Site Experience
1 week ago
NOBULL Boston, United StatesNOBULL is a wellness community that invites and challenges individuals who aspire to be a better version of themselves physically, mentally, and emotionally. Through footwear, apparel, nutrition and a winning mentality, we provide the plays and playbook for your personal pursuit ...
-
MANAGER, CUSTOMER EXPERIENCE RISK MANAGEMENT
3 weeks ago
BankInfoSecurity Boston, United StatesFull-time MANAGER, CUSTOMER EXPERIENCE RISK MANAGEMENT - DraftKings - Boston, MA Boston, MA July 8, 2021 · Serves as a senior compliance risk officer for Independent Compliance Risk Management (ICRM)s Testing team responsible for assessing compliance risks and controls implement ...
-
MANAGER, CUSTOMER EXPERIENCE RISK MANAGEMENT
3 days ago
BankInfoSecurity Boston, United StatesFull-time · MANAGER, CUSTOMER EXPERIENCE RISK MANAGEMENT - DraftKings - Boston, MA · Boston, MA · July 8, 2021 · Serves as a senior compliance risk officer for Independent Compliance Risk Management (ICRM)s Testing team responsible for assessing compliance risks and controls i ...
-
Senior project manager experience
1 week ago
Yoh A Day & Zimmerman Company Boston, United StatesProject Manager - Remote Role · The primary focus is to champion integration projects with different workstreams (Product, Sales, Marketing, Customer Operations, IT, HR) post-acquisition of a new clinical application business. · Define, plan and manage all project management rel ...
-
Program Manager, Agent Experience
20 hours ago
Liberty Mutual Insurance Boston, United StatesPay Philosophy · The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these p ...
-
Technical Client Experience Manager
3 weeks ago
Aztec Boston, United StatesKey Responsibilities: · Maintain a high level of customer service and satisfaction on all accounts by identifying barriers; providing resolutions and solutions through customer education, employee education, and coordination with client and internal resources · Train client to p ...
-
Marketing Manager, Brand Experience
3 weeks ago
EF Education First Gruppe Boston, United StatesEF Educational Tours (ET) and Explore America (EA), divisions of EF Education First, are seeking a mission-driven, strategic, and collaborative Marketing Manager to join our growing Brand Experience team. In this role, you will work alongside the Senior Director of Marketing to s ...
-
Sr Site Experience Manager
4 weeks ago
chewycom Boston, United StatesOur Opportunity: · Chewy is looking for a · Senior Site Experience Manager · to join our team, based in Bellevue, WA. This is an exciting opportunity to define a site experience vision for Chewy customers for some of the highest traffic pages onsite. You'll develop a test & lea ...
-
PFES Boston, United StatesAn ideal candidate would be someone who has previously supervised union craft personnel in the construction and maintenance of transmission and distribution substations. · Day to Day Functions: · Accountable for the safe execution of field activities. Sets safety expectations wi ...
-
Sonos Boston, United StatesWorkforce Management Analyst, Customer Experience page is loaded **Workforce Management Analyst, Customer Experience** · **Workforce Management Analyst, Customer Experience** · locationsBoston, MA · time typeFull time · posted onPosted Today · job requisition idR507 · **This ...
Patient Experience Manager - Boston, United States - Compass Group USA
Description
Patient Experience Manager - Boston, MAClick Here to Apply OnlineJob Description Crothall Healthcare Salary:
$65,000 - $70,000Other Forms of Compensation:
Pay Grade:12Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry.
Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states.Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016.
A division of Compass Group USA, we have more than 26,000 team members.Our core services include:
Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS.
Learn more at SummaryWorking as the Patient Experience Manager, you are responsible for coordinating and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores.
Responsibilities:
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unitMaintains and supports client happiness at a level that ensures account retentionCoordinates required client/customer surveys and responds in a timely and effective mannerMonitors and ensures compliance, progression, and follow-up of any patient satisfaction initiativesAssists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needsParticipates and contributes to hospital committees as necessary (i.e.
Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)Ensures compliance with all regulatory agencies (CMS, JCAHO)Increases regional patient engagement scores by promoting and monitoring patient satisfaction progress and exploiting marketing successMaintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districtsWorks closely with on-site management team to reach operational goalsParticipates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and find opportunities to reward and recognizeParticipates in all Patient Experience Department learning sessions including monthly educational webinarsProvides recognition for employee when programs are implemented with successResponsible for preparation and implementation of specific development and training specific plans for patient satisfaction successCompose patient satisfaction reports as needed to management.
Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.Qualifications:
HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred2-3 years in-servicing experience in customer service trainingHospitality and healthcare experience preferred3-4 years experience in service-oriented operationsGood mentor and on the job training skills requiredExcellent organizational skills and ability to multi-task essentialProficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and OutlookApply to Crothall todayCrothall is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer:
this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
We encourage applicants with a criminal history (and driving history) to apply.Crothall maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Crothallare offered many fantastic benefits.
MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanFlexible Time OffHoliday Time Off (varies by site/state)
Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1280944Crothall HealthcareJANELLE C. ALLEN[[req_classification]]
