Jobs
>
Sycamore

    Patient Service Representative - Sycamore, United States - Orthodontic Experts Ltd

    Orthodontic Experts Ltd
    Orthodontic Experts Ltd Sycamore, United States

    1 week ago

    Default job background
    Description
    :

    About us:


    Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives.

    We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana.

    This year we are on track to open additional offices Our core Values consist of the following:

    Accountability
    Continuous Improvement
    Inclusion
    Integrity
    Respect
    Teamwork
    Transparency

    Job Description:


    Calling all healthcare heroes with a passion for people and a knack for organization As a Patient Service Representative, you're not just the first smile patients see you're the magic behind the scenes, making their journey through our facility smooth and stress-free.

    From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life.

    Duties include, but are not limited to:

    Answer all phone calls.
    Listen and return all voicemails left in front of office phones.
    Check-in new and existing patients and let the clinical staff know that the patient has arrived.
    Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice)
    Check out patients (collect payments, make next appointment)
    Handle questions and provide information to walk-in patients.
    (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
    Maintain comm-log up to date with all necessary patient/parent communication information.
    Review the daily schedule of the clinic for any changes.

    Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior.

    Adjust clinic hours based on the schedule.
    Review for Bonding approvals
    Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
    Understand cancellation policy and reiterate it to patients.
    Print end of the day reports.
    Check collected payments against the report and check all credit card transactions.
    Requirements:

    Requirements:

    High school degree or GED equivalent
    3 years of customer service experience
    2 years of patient service experience
    Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
    Excellent problem solving and de-escalation skills.
    Excellent written and verbal communication skills

    Working Hours/ Location:

    Monday Wednesday 8:45am 5:00pm

    Thursday 7:45am - 4:00pm

    Friday 6:45am 3:00pm

    2 Saturdays per month
    2496 Dekalb Ave, Unit B, Sycamore, IL 60178
    Travel to Algonquin, Rockford

    Benefits (for our full-time employees)

    Paid Patient Service Representative Training
    Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
    Medical, Dental, Vision, and Life Insurance
    Short-Term Disability
    Employee Assistance Program
    Health Savings Account
    Dependent Care Account
    401(k) and matching
    Paid Time Off
    Identity Theft Protection - LifeLock
    MetLaw
    Pet Insurance
    Free and discounted Orthodontic Treatment?
    Monthly Bonuses
  • Hauser-Ross Eye Institute

    Patient Services Representative

    4 days ago

    Hauser-Ross Eye Institute Sycamore, United States

    Overview: · **We are searching for a Patient Services Representative to join our team in Sycamore, Illinois. Great work hours, No late evenings, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as cl ...

  • COUNTRY Financial Sycamore

    Receptionist and Customer Service Representative

    1 week ago

    COUNTRY Financial Sycamore Sycamore, United States

    Job Overview: · **Responsibilities**: · - Answer incoming calls and assist customers with inquiries or concerns · - Provide information about products and services · - Maintain accurate customer records and update digital client folders · - Handle front desk duties including gree ...

  • Quikrete

    Customer Service Representative

    1 week ago

    Quikrete Elburn, United States

    **Why apply?** · - Competitive wages · - Opportunities for overtime · - Opportunities for skill development and advancement · - Company provided benefits: Medical, Dental, Vision, disability, Company paid life and disability benefits, paid vacation, and 401K. · **About the Role** ...

  • Tricoci University of Beauty Culture

    Guest Service Representative

    2 days ago

    Tricoci University of Beauty Culture Elgin, United States

    **Guest Service Representative** · Part-Time: Monday thru Friday 5:00-10:00pmCST · **The Company**: · Tricoci University of Beauty Culture (TUBC) is a Chicago-based education company focused on the beauty industry. Founded by Mario Tricoci, an accomplished leader and world-renown ...

  • Piranha Fabrication

    Customer Service Representative

    6 days ago

    Piranha Fabrication Rockford, United States

    **Customer Service Representative** · **JOB DESCRIPTION**: · Mega Fabrication, Inc. dba Piranha is seeking a Customer Service Representative at our Rockford, IL office. This is a full-time position with responsibilities as outlined below. · **POSITION RESPONSIBILITIES**: · - Veri ...

  • Four Rivers Sanitation Authority

    Customer Service Representative

    1 week ago

    Four Rivers Sanitation Authority Rockford, United States

    This position serves the public by providing the highest level of customer service by successfully completing detailed clerical and administrative duties. · **General Statement of Duties** · Under general supervision, performs work of routine difficulty while providing profession ...

  • John Sutton - State Farm Agent

    Customer Service Representative

    1 week ago

    John Sutton - State Farm Agent Elgin, United States

    **This role requires bilingual Spanish** · Are you passionate about delivering exceptional customer service and making a positive impact? State Farm is excited to present an outstanding career opportunity as a Customer Service Representative (CSR) on John Sutton's team. We believ ...

  • JLL

    Tenant Service Representative

    1 week ago

    JLL Warrenville, United States

    **JLL supports the Whole You, personally and professionally.** · The **Tenant Services Representative (TSR)** plays a key role in ensuring tenant satisfaction and maintaining strong relationships between the property management team and our tenants. · The TSR position is based on ...

  • Orthodontic Experts Ltd

    Patient Service Representative

    2 days ago

    Orthodontic Experts Ltd Sycamore, United States

    : · About us: · Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have ...

  • JLL

    Tenant Service Representative

    1 week ago

    JLL Warrenville, United States

    **LL supports the Whole You, personally and professionally.** · The **Tenant Services Representative (TSR)** plays a key role in ensuring tenant satisfaction and maintaining strong relationships between the property management team and our tenants. · The TSR position is based on- ...

  • Orthodontic Experts Ltd

    Patient Service Representative

    1 week ago

    Orthodontic Experts Ltd Sycamore, United States

    Job Type · Full-time · Description · About us: · Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Servi ...

  • Circle K Stores, Inc.

    Customer Service Representative

    2 weeks ago

    Circle K Stores, Inc. Sycamore, United States

    Store : 2001 Dekalb Ave, Sycamore, Illinois 60178 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, wor Customer Service Representative, Cus ...

  • Orthodontic Experts LTD

    Patient Service Representative

    1 day ago

    Orthodontic Experts LTD Sycamore, IL, United States Full time

    : About us: Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have tw ...

  • Hauser Ross Eye Institute

    Patient Services Representative

    1 week ago

    Hauser Ross Eye Institute Sycamore, United States

    Overview: · We are searching for a Patient Services Representative to join our team in Sycamore, Illinois. Great work hours, No late evenings, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as cle ...

  • Circle K

    Customer Service Representative

    2 weeks ago

    Circle K Sycamore, United States

    Circle K - 439 E State St. [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of ...

  • MD EyeCare LLC

    Patient Services Representative

    1 week ago

    MD EyeCare LLC Sycamore, United States

    Greet and welcome all patients and visitors upon arrival to clinic. Follow all practice policies and procedures for thorough and complete check in and check out process. Utilize multiple methods of data collection including paper, electronic, kiosk, Patient Services, Representati ...

  • Northwest Bank of Rockford

    Customer Service Representative

    1 week ago

    Northwest Bank of Rockford Rockford, United States

    **_Organization Overview:_** · Northwest Bank opened its first office in Rockford in 1972. Our founders had a vision of providing the Rockford area with community banking services that customers could depend on. Northwest Bank of Rockford is a subsidiary bank of Foresight Financi ...

  • CR Laurence

    Customer Service Representative

    1 week ago

    CR Laurence Elgin, United States

    **Who we are**: · **C.R. Laurence Co., Inc. (CRL) is the leading full-service provider of architectural metals, glass fittings and professional-grade glazing supplies. **Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and ...

  • MULTITECH INDUSTRIES, INC.

    Customer Service Representative

    6 days ago

    MULTITECH INDUSTRIES, INC. Carol Stream, United States

    Position Summary: · Responsible for supporting customer accounts and Account Manager through process control, paperwork management, and procedure management. · Essential Job Functions: · - Works closely with Shipping Supervisor and Quality Supervisor to communicate, prioritize, a ...

  • American Standard Circuits LLC

    Customer Service Representative

    4 days ago

    American Standard Circuits LLC West Chicago, United States

    Servicing customer needs through Design for Manufacturing (DFM), and Delivery/Pricing in an advanced technology Printed Circuit Board (PCB) manufacturing environment. Management of the customer experience, providing superior customer service from quote to delivery. Working with M ...