Guest Service Representative - Elgin, United States - Tricoci University of Beauty Culture

Tricoci University of Beauty Culture

Verified Company

Elgin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Guest Service Representative

Part-Time:
Monday thru Friday 5:00-10:00pmCST

The Company:

Tricoci University of Beauty Culture (TUBC) is a Chicago-based education company focused on the beauty industry.

Founded by Mario Tricoci, an accomplished leader and world-renown innovator in the beauty industry, TUBC provides a premium education that develops graduates with the skills, knowledge and professionalism desired by leading companies in the industry.

Summary:

Receive calls from prospective students, clients and direct the calls accordingly. Ensure high customer service standards and positively influence and motivate the students. Perform administrative functions. Abide by the school, state, and federal policies.

Responsibilities:

Prepare work area and maintain master client file.
Ensure adequate supplies are available at the front desk.
Greet clients and schedule their services, suggesting add on services.
Deliver superior customer service to each client.
Resolve client situations within company standards.
Handle all transactions for clients
Checkin, Checkout, Gift Card Sales, and VIP Program Sales.
Assist with and sell retail products.
Clean work area regularly each day.
Actively participate in sales promotions.
Close out and balance the cash drawer after each shift.
Responsible for cash drawer accuracy.
Ensure the new client card is filled out correctly and that each client understands that "All services are performed by students under the supervision of licensed Teachers".
Dust and restock retail shelves.
Maintain an accurate client system data base.
Comply with all state, federal, and campus policies.
Assist with special projects.