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    Enrollments - Program Supervisor - Los Angeles, United States - Crystal Stairs

    Crystal Stairs
    Crystal Stairs Los Angeles, United States

    2 weeks ago

    Default job background
    Full time
    Description

    What We're Looking For

    :

    We are looking for a Supervisor for our Enrollments Department who is committed to excellence and the mission, goals and values of Crystal Stairs. Under the general supervision of the Enrollments Coordinator the Enrollments Program Supervisor is primarily responsible for delivering services to families under the subsidized child care assistance program. The Supervisor manages a team of Program Specialists and other support staff, and coordinates activities in support of the delivery of services. In this critical position you will monitor caseloads and terminations to ensure enrollment flow is consistent with expenditure projections; prepare and submit reports. You will participate in staff and management meetings to identify workflow needs, staff development and training needs, and provide opportunities for in-house training and/or external workshops, seminars and conferences.

    Other key duties include:

  • Assist the Program Coordinator with planning and implementing strategies to increase
    and sustain program quality.
  • Directly supervise department staff activities, including maintenance of all eligibility
    lists, parent enrollment, and re-certification; receipt and transmission of participant and
    provider information through the GEARS system and through referrals from DCFS and
    other social service agencies.
  • Work with the Program Coordinator in developing high performing teams that are
    providing excellent customer service while maintaining program standards.
  • Monitor caseloads and terminations to ensure enrollment flow consistent with
    expenditure projections; prepare and submit reports.
  • Work at both inter-agency and inter-departmental levels to facilitate the smooth transition
    of participants and child care providers throughout all programs
  • Work as a liaison with other departments.
  • Work with Program Coordinator and other Supervisors to identify staff development and
    training needs.
  • Assist Program Coordinator with planning and implementing ways to sustain and
    increase program quality.
  • Represent program and agency at professional organizations and community meetings
  • Perform other duties as assigned

    • EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

  • Minimum 3 years of supervisory experience preferred; leadership experience.
  • B.A. or B.S. degree in social services, social welfare or related field; relevant work experience may be substituted for college level education.
  • Knowledge of contractual requirements for the California Department of Education and agency policies and procedures preferred.
  • Must have knowledge of County, State and Federal provider contract requirements for Alternative Payment and Child Care Subsidy Programs.
  • Strong time management, organizational skills and ability to maintain confidentiality.
  • Ability to organize, prioritize and delegate workflow.
  • Ability to exercise of independent discretion and judgment in determining course of action for specific situations.
  • Excellent written and oral communications skills in order to prepare and deliver effective public presentations to a variety of audiences.
  • Excellent customer service skills and experience working with a diverse client base.
  • Ability to handle multiple projects and meet deadlines.
  • Intermediate to Advanced experience with MS Word, Excel and databases.
  • Ability to apply program guidelines and follow procedures.
  • Ability to analyze complex information and develop creative, effective and efficient solutions.
  • Strong attention to detail and ability to multi-task

    • Special Requirements

  • Must have up to date COVID vaccination

    • Total Package of Benefits

  • Medical/ Dental/ Vision/ Life and Pet Insurance (95% paid by the agency)
  • 401k Matching Options
  • Flex Spending
  • Pre-paid Legal Services
  • Sick and Vacation Time
  • Paid Holidays
  • Opportunity for Growth and Development
  • Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM
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