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    Customer Service Supervisor - Murrieta, United States - Social Catfish, LLC

    Social Catfish, LLC
    Social Catfish, LLC Murrieta, United States

    2 hours ago

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    Description

    Job Description

    Job Description

    About the company:

    We have been named as one of Inc. Magazine's Fastest-Growing Companies (2x honoree) of 2021. Social Catfish is a revolutionary startup based in the US changing the way people meet and protect themselves online using public data. We are a fast-growing and dynamic startup with team members that value hard work, collaboration, and innovative thinking. We're looking for bright, driven, and passionate people to grow with us

    About the Role:

    We are looking for a Customer Service Supervisor to join our team The right candidate will be an experienced leader who operates with a customer-first mentality. In this role you'll help to mentor and directly lead a small, but growing, team of Customer Service Representatives (CSR's) on how to build Social Catfish's relationships with our customers. You will be responsible for overseeing operations, assisting in developing and implementing SOPs, growing the team, as well as identify areas of improvement to increase brand awareness.

    Responsibilities:

    • Provide world class customer service
    • Support training, coaching, and guiding CSR's to strengthen quality and efficiency metrics
    • Determine product demand and customer awareness
    • Support hiring, scheduling, attendance, and general administration for CSR's
    • Run and document the performance of our CSR's through formal and informal performance management conversations, with manager support
    • Keep CSR's aware and updated on support policies by engaging with product/operations teams in the company and cascading the information through
    • Monitor and report on customer satisfaction

    Qualifications:

    • 1+ year of team management experience
    • 2+ year of relevant customer service or retail experience
    • Experience in solving sophisticated customer problems
    • Experience in operational or process improvement
    • Experience in team coaching and leadership in a fast-paced environment
    • Experience in a managerial role
    • Strong project management skills
    • Strong leadership qualities
    • Deadline and detail-oriented
    • Basic knowledge of Google Suite products and/or Microsoft Office
    • Bonus Experience working with compliance or handling sensitive information such as CCPA, GDPR, HIPAA, etc.
    • Bonus Experience managing a call center
    • Bonus Experience with FreshDesk or similar customer support service products (ie. ZenDesk)

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Ability to commute/relocate:

    • Murrieta, CA 92563: Reliably commute or planning to relocate before starting work ( Required)

    Experience:

    • Management: 1 year (Required)
    • Customer service: 2 years (Required)

    Work Location: In-person

    Company DescriptionWe have been named as one of Inc. Magazine's Fastest-Growing Companies (2x honoree) of 2021. Social Catfish is a revolutionary startup based in the US changing the way people meet and protect themselves online using public data. We are a fast-growing and dynamic startup with team members that value hard work, collaboration, and innovative thinking. We're looking for bright, driven, and passionate people to grow with us

    Company Description

    We have been named as one of Inc. Magazine's Fastest-Growing Companies (2x honoree) of 2021. Social Catfish is a revolutionary startup based in the US changing the way people meet and protect themselves online using public data. We are a fast-growing and dynamic startup with team members that value hard work, collaboration, and innovative thinking. We're looking for bright, driven, and passionate people to grow with us
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