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    Technical Parts Specialist - Augusta, United States - E-Z-GO

    E-Z-GO
    E-Z-GO Augusta, United States

    6 days ago

    Default job background
     Full time
    Description
    Description
    Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
    vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support
    equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
    environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
    preserves.

    Responsibilities:


    • Answer calls from customers and end users to provide timely and accurate information to incoming
    customer questions and product knowledge requests.


    • Maintain and update tools and resources for call center team members to use when speaking to end
    consumers and dealerships.


    • Problem-solves technical questions that go beyond general product and vehicle knowledge.
    • Develop alternative solutions to common customer issues.
    • Educate customers on vehicles and products, including warranty information and escalated technical
    issues.


    • Exhibit and log proficiency in Bill of Material (BOM).
    • Troubleshoot IT complications including automation issues for orders and invoicing.
    • Exhibit excellent customer service skills through oral and written communication.
    Qualifications

    Qualifications:


    Education:
    High School Diploma Required, associate degree preferred

    Years of Experience: 2 or more years of experience required;


    Software Knowledge:
    Salesforce, SAP, Microsoft Word/Excel, TSV Drawer, Team Centre


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