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Bordeaux

    Field Dispatcher - Pembroke Pines, United States - Linder Industrial Machinery

    Linder Industrial Machinery
    Linder Industrial Machinery Pembroke Pines, United States

    4 weeks ago

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    Description

    Job Title:
    Field Dispatcher


    Reports To:
    Service Manager


    Job Summary:


    Responsible for maintaining the scheduling of all field work, communicating and advising customers (both external and internal) of all aspects of repairs, and enforcing company's policies and procedures.


    Responsibilities:

    • Coordinate field repairs, services, and maintenance of equipment
    • Direct troubleshooting, inspection, repair and testing of equipment in the field
    • Develop and maintain repair schedules for all field personnel on daily basis
    • Create work orders and oversees ordering of necessary parts and materials, providing all pertinent information to service department administrative assistant for closing of work orders and invoicing
    • Maintain constant communication with customers by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs and services, and obtains customer approval for these services
    • Communicate with other internal department by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs or services
    • Oversee maintenance condition of all rental units in the field
    • Responsible for receiving, pre-delivery and delivery condition of all new equipment in the field, maintaining all necessary records
    • Provide schedules for outside vendors and manufacturers
    • Responsible for Specialized Tooling utilized in the field, condition of tools, maintenance and updating
    • Track the failed parts removed from all machines in the field – customer, internal, or warranty repairs within company guidelines
    • Oversee maintenance of field technician service trucks, lube trucks and other service department vehicles for safety, repairs, and maintenance

    Education/Experience/Skill:

    • Associate Degree or equivalent experience
    • Five years' experience as a heavy equipment technician
    • Excellent written and verbal communication skills
    • Thorough understanding of basic mechanical, hydraulic, electrical, and structural systems
    • Knowledge of company's parts order system and work order system
    • Proficient in Word, Excel and other software programs
    • Excellent organizational skills
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