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    IAM Production Support Engineer - Newark, United States - Insight Global

    Insight Global
    Insight Global Newark, United States

    3 weeks ago

    Insight Global background
    Description
    Insight Global is searching for 3 Production Support Engineers to join our rapidly growing CyberSecurity client. This is a quickly growing team, who has chosen the contract-to-hire strategy to scale up their team.

    They will be joining an IAM Operations Support team, which has been dedicated to helping support the SailPoint/CyberArk engineering teams that sit as peers to them.

    There are three openings, each covering different shift times (9am-5pm, 9pm-5am, and 1am 9am EST) and supporting different parts of the business geographically (USA/Japan/India).

    The 8am 5pm EST shift is expecting a more senior technical resource who only needs to speak English.

    The other two shifts (evening + overnight) will require a native Japanese speaker, who is a quick learner and open to picking up some of the technical nuances required in this role.

    These individuals will be supporting Sailpoint IIQ, ISIM (IBM), ISAMS (RSA) and CyberArk technologies as a part of the IAM Operations team.

    They will be handling incident tickets, participating in troubleshooting, provide production support, perform system maintenance/production deployment, and validation.

    The intent is to convert these new hires to FTE upon positive performance, with positions already budgeted and approved as part of this effort to expand the team long-term.


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience


    Must Haves:

    • Prior IAM production support experience
    • SailPoint IIQ proficiency
    • Java and Bean Shell scripting
    • Active Directory, LDAP, Azure and API knowledge
    • Flexibility to work evenings/weekends for production issues and regular maintenance (deployments, upgrades, etc.)
    , on an as-needed basis

    Nice to Have Skills & Experience

    • CyberArk
    • Bilingual (ideally in Japanese)


    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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