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    Clinic Patient Representative Senior - Jacksonville, United States - Christus Health

    Christus Health
    Christus Health Jacksonville, United States

    1 week ago

    CHRISTUS Health background
    Description

    Summary:

    Greets, instructs, directs and schedules patients andvisitors. Serves as a liaison between patient and medical supportstaff. May assist with various duties within the clinic. Verifiesinsurance benefits and assists with referrals. Collects paymentsand prepares cash for deposits.

    Responsibilities:

    • Maintains flow ofpatient check-in, verifies demographic and insurance informationand enters into computer database. Assures that information inpatient account is accurate.
    • Assistswith answering phones, taking messages and assisting with patientand staff inquiries.
    • Responds to CBO requestsfor patient account corrections and/or maintenance, in a timelymanner.
    • Schedules appointments for patients inaccordance with physician guidelines.
    • Collectstime of service payment amounts; collects prior balance amountsand/or arranging payment plans as requested.

    The following duties may also beperformed:

    • Checks inpatients, verifies and updates necessary information in the medicalrecord. Assists patients with completing all necessaryforms.
    • Scheduled appoints according toclinician template and follows office schedulingpolicies.
    • Assists front office lead/supervisorwith other administrative duties such as front end duties, denials,work queues and correct any errors to ensure clean claims.
    • Screens visitors and responds to routinerequests for information.
    • Follows the CHRISTUSHealth guidelines related to the Health Insurance Portability andAccountability Act (HIPAA), designed to prevent or detectunauthorized disclosure of Protected Health Information(PHI).
    • Maintains strictconfidentiality.
    • Uses oral and writtencommunication skills to effectively convey ideas in a clear,positive manner that is consistent with the CHRISTUSMission.
    • Maintains established CHRISTUS Healthpolicies, procedures, objectives, quality assurance, safety,environmental and infection control.
    • Performsjob responsibilities in a manner that is consistent with theCHRISTUS Mission and Code of Ethics and supportive of CHRISTUSHealth's cultural diversity objectives.
    • Supports and adheres to CHRISTUS ServiceGuarantee.
    • Performs other related work asassigned by leadership.

    Requirements:

    • High school diploma orequivalent.
    • Knowledge of managed carepreferred.
    • Ability to operate 10 keycalculator by touch, telephone, computer, copier, and fax machine.
    • Excellent interpersonal and communicationskills and good math knowledge essential.
    • SomeCollege Preferred
    • Three or more years ofexperience in a health care organization.
    • ICD9and CPT coding (advanced skills)Preferred
    • Experience with charge postingor collections Preferred

    Work Type:

    Full Time

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