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    Management and Program Assistant - Fresno, United States - Internal Revenue Service - IRS

    Internal Revenue Service - IRS
    Internal Revenue Service - IRS Fresno, United States

    2 weeks ago

    Default job background
    Full time
    Description
    Summary

    Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at

    Overview
    • Accepting applications
    • Open & closing dates

      05/01/2024 to 05/14/2024
    • Salary

      $49,025 - $67,351 per year
    • Pay scale & grade

      GS 7
    • Locations

      6 vacancies in the following locations:
      • (FL Carmichael Rd#3000 Jacksonville, FL
    • Remote job

      No
    • Telework eligible

      Yes-as determined by the agency policy.
    • Travel Required

      25% or less - You may be expected to travel for this position.
    • Relocation expenses reimbursed

      No
    • Appointment type

      Permanent -
    • Work schedule

      Full-time -
    • Service

      Competitive
    • Promotion potential

      None
    • Job family (Series)
    • Supervisory status

      No
    • Security clearance
    • Drug test

      No
    • Position sensitivity and risk
    • Trust determination process
    • Announcement number

      L-SBB-0344-7
    • Control number

    This job is open to

    Clarification from the agency

    Videos

    Duties

    WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION?
    A description of the business units can be found at:

    Vacancies will be filled in the following specialty areas:
    Small Business Self Employed Campus Collection Operations

    The following are the duties of this position at the full working level.
    • Under the guidance of call site management, the incumbent utilizes on-line tools including Aspect, Customview, Webview, and Electronic Workforce Management (eWFM) to identify and react to real-time telephone staffing issues.
    • Monitors and tracks employee time usage through the daily use of Real Time Adherence (RTA). Communicate real-time adherence issues to operation management for immediate resolution and/or to account for the employee by inputting the proper exception into eWFM or similar system.
    • Notifies management of operational performance issues such as long wrap up of phone calls, lunch and daily breaks.
    • Maintains a log of operational performance issues, staffing, and system problems.
    • Monitors adherence to schedule by on-line tool applications.
    Requirements

    Conditions of Employment

    STANDARD POSITION DESCRIPTIONS (SPD):
    PD97078
    Visit the IRS to access the position descriptions.
    • Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
    • Obtain and use a Government-issued charge card for business-related travel.
    • Subject to a 1-year probationary period (unless already completed).
    Qualifications

    Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

    SPECIALIZED EXPERIENCE:GS-7 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: Experience using programs to collect data and prepare reports; apply and interpret policies and procedures to provide effective management/program support; collect, report and evaluate information to draw conclusions, discuss findings and resolve problems; experience extracting information, assembling reports, and administratively monitoring function programs; experience in advising on work efforts and participating in studies or projects to gather information, identify problems and report on trends.

    AND

    MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.

    AND

    TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as . For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

    For more information on qualifications please refer to .

    Education

    A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

    A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .

    FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click for Foreign Education Credentialing instructions.

    Additional information
    • We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
    • The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under .
    • This is a bargaining unit position.
    • Tour of Duty: Monday - Friday, Day Shift (between 6:00am - 6:00pm) OR Mid Shift (between 10:00am - 8:30pm)
    • In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
    • Alternative work schedule, staggered work hours or telework may be available.
    Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.
    • Benefits
    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

    Rating: Your application will be evaluated on the Critical Job Elements (CJE) of the position to be filled, in accordance with Article 13 of the IRS/NTEU National Agreement. Your application will also be rated and ranked among others, based on your responses to the online questions/assessment. Your experience, education, training, prior performance, and awards, relevant to the position being filled, will be considered throughout the hiring process. IRS employees may obtain most recent awards listing at .

    Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

    If you are a displaced or surplus Federal employee eligible for , you must receive a score of 80 or better to be rated as well qualified to receive special selection priority.
    • Benefits
    • Required Documents

      As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

      The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
      1. Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
        Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. ( are optional.) Please view
        It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
      2. Online Application - Questionnaire responses
      3. Education - See Education Section above
      4. Performance Appraisal/Awards (if applicable) - You are strongly encouraged to submit a copy of your most recent, signed, completed annual performance appraisal which includes the final rating and copies of any incentive/performance awards you received. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
      5. Registration/License (if applicable) - active, current registration/license
      6. IRS Reassignment Preference Program (RPP)(if applicable) - You MUST meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.
      7. Career Transition Assistance Plan (CTAP)(if applicable) - You MUST submit the required documentation as outlined at: If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
      Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
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