- Provide support desk functions to assigned clients mainly dealing with inquiries, executing predefined operation/tasks, escalating to/communicating with project/support members, including clients, vendors and internal members, tracking the statuses of incidents and tickets, actively monitoring and owning incidents and user questions and keeping information in systems and documents updated.
- Provide project management, mainly preparing and updating project documents, managing activities of vendors, keep updating project management systems, summarizing work logs and communicating with project stakeholders.
- Execute assigned project tasks, such as predefined operation/tasks, documentation, and user support.
- Meet assigned budgets and due or escalate to management before exceeding the budgets or passing the due date.
- Conduct continuous operation streamlining and improvement.
- Conduct other miscellaneous tasks related to projects and supports.
- Work at a client place for a shot term or regularly and go onsite to have sessions as needed.
- Record his/her daily work logs every day in the work log systems, such as Sprint Back Log and SharePoint.
- Analyze actual versus forecast of assigned support cases and assigned projects.
- Analyze the situations of assigned support cases or assigned projects and come up with improvement plans or solutions.
- Prepare and report for his/her line manager regarding statuses of assigned projects/support cases.
- Come up with improvement plans or solutions based on the above analysis and execute them arranging stakeholders by him/herself
- Provide leadership for team members by building and motivating them to meet project goals, adhering to their responsibilities and project milestones
- Guide team members to solve issues they have and to acquire higher skills
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered ontime, within scope and within budget
- Coordinate with the sales and FC team to achieve effective business operation, while avoiding potential project risks
- Value teamwork covering absence of teammates and supporting them.
- Comply with laws, regulations, Employee Guide Book and the operation rules defined in the assigned teams.
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Project Manager
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Thermo Fisher Scientific New York, United StatesManage various clinical trials, conduct chart reviews, evaluate sponsor protocols, manage projects, and interact with clients for regular updates. Minimum 5 years of experience in ophthalmology/retina required. Strong communication skills and attenti.. ...
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i-Pharm Consulting New York, United StatesAbout the job · Senior Project Manager - Campus Expansion · Location: Tarrytown, NY (On-site 3 days/week) · Start Date: June 24, 2024 · Duration: 12 months initial contract (2 year project) · We are seeking a Senior Project Manager to join our dynamic team and oversee a significa ...
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Elevate HR, Inc. New York, United StatesElevate HR is recruiting highly organized, personable, and exceptionally resourceful software implementation project managers to join our New York, NY office. Social vision, deep-seated sense of accountability, ability to work as part of a tightly focused and fast-moving team, an ...
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Gotham Technology Group New York, United StatesRole: Senior Project Manager – Cyber Security · Location: Remote but must be within 45 minutes driving distance from one of the locations below · NYC, NJ, NY, DC, Charlotte, NJ, Chicago, IL, Houston, TX · Duration: June 2024 to October 2024 · Industry: Banking · Responsibilities ...
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Japanese Bilingual Project Manager - New York, United States - Actus Consulting Group
Description
Job Description
Job DescriptionJapanese IT company seeks for a Japanese Bilingual Project Manager.
【Engineering Activity】