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Customer Service Rep
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Entry Level Client Service Reps - Morrow, GA, United States - VXI Global Solutions
Description
nVXI is looking for highly motivated and qualified Customer Relations Representatives to work full-time on-site in Morrow, GA in our world-class contact center.
You will be responsible for providing exceptional customer service and support to our client'ssubscribers.These subscribers are part of a dedicated network for public safety agencies, and your role will involve assisting emergency service personnel, law enforcement agencies, and other public safety organizations.
Customer Support:
Respond to incoming calls, emails, or chat inquiries from subscribers, addressing their questions, concerns, and technical issues in a timely and professional manner
\Troubleshooting:
Diagnose and resolve technical problems related to subscriberdevices, services, and applications
Account Management:
Assist customers with account-related tasks such as activating new lines, updating account information, processing billing inquiries, and providing information on available plans and services.
\Maintain a comprehensive understanding of our client's offerings, including devices, network capabilities, and features. Stay up to date with new products, services, and promotions to provide accurate and relevant information to customers. \Escalate complex issues to higher-level support or relevant departments while ensuring proper documentation of customer interactions.\Quality Assurance:
Adhere to established call center guidelines, quality standards, and service-level agreements (SLAs) to deliver excellent customer service. Strive to achieve individual and team performance metrics and KPIs. \Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated software systems. \Monday-Sunday from 7 am-12am EST
You must be available to work anytime during center operating hours including Saturdays, Sundays and holidays
Training
\Monday-Sunday from 7 am-12am EST
\4 weeks of in-class paid training and 2 weeks on the phone paid training
You must be available to attend 100% of your training, no time can be missed
\Prior experience in a customer service or call center environment is preferred. \Familiarity with mobile devices, smartphones, and wireless networks is desirable. \Proficiency in using computer systems and software applications for data entry, documentation, and research. \Flexibility to work in shifts, including evenings, weekends, and holidays as required. \00 per hour
\Shift Differential:
\00 (5PM -11PM local time zone)
o Overnight:
$ PM – 7AM local time zone)
\Daily pay
\Full Health Insurance (Medical, Dental, & Vision)
\
Abundant Advancement Opportunities Equal Opportunity Employer:
disability/veteran
\Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. **
