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    Associate Customer Success Manager - Remote, United States - Mainstay

    Mainstay
    Mainstay Remote, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Who We Are

    Do you have questions? Our users have millions, so it's imperative that our systems are stable, robust, and scalable. As an Associate Customer Success Manager at Mainstay, you will play a critical role in driving growth, innovation, and expansion at Mainstay by proactively managing our partner relationships and ensuring they derive maximum value from our products and services. This position involves working closely with a Partnership Director to develop and execute comprehensive partnership strategies, identify opportunities for revenue growth, and foster strong loyalty among our partners.

    At Mainstay, we believe one conversation can spark a brighter future. Our Engagement Platform makes it easy for colleges and businesses to start and measure conversations that drive action at scale. From our rigorous research methods to our Behavioral Intelligence framework — everything we do is designed to help people take the next step toward achieving their goals.

    What You'll Do

    • Develop and execute a comprehensive partnership strategy to expand and retain your portfolio of partners in alignment with Mainstay's business growth goals
    • Proactively manage partner relationships to identify potential issues, spot opportunities for upselling, and enhance partner satisfaction and retention
    • Cultivate strong relationships with partners to grow your network and expand brand awareness of Mainstay in the industry
    • Oversee all aspects of managing the Mainstay platform for assigned partners, ensuring alignment with partner goals and use cases
    • Track and report on partnership performance using data and metrics to identify improvement areas for partners and internal stakeholders
    • Lead negotiations and discussions to expand or renew partnership agreements that align with the organization's goals
    • Maintain accurate partner data and records in Mainstay's systems
    • Collaborate with internal cross-functional teams to define short and long-term strategies supporting partnerships
    • Gather feedback from partners to continuously improve partnership experiences and enhance satisfaction
    • Support contracting and business reviews for assigned strategic partnerships

    What You'll Have

    • 3+ years experience of relationship management
    • Partner relationship management: Build strong relationships at multiple levels to deliver partner-centric solutions
    • Strategic mindset: Identify future possibilities and translate them into strategic actions
    • Influences people: Communicate a compelling strategy to motivate others to action
    • Collaboration: Build partnerships with others to meet shared objectives
    • Proactive problem-solving: Identify and address potential issues before they escalate
    • Retention optimization: Foster strong allegiance among partners, reducing churn, and positively impacting overall lifetime value
    • Communication and negotiation: Effectively convey value propositions, address concerns, and negotiate agreements
    • Upselling and revenue growth: Recognize opportunities for upselling within existing partner relationships

    Mainstay is committed to creating a company where all employees regardless of background can show up and feel they belong. This is an ongoing journey, and we welcome questions on where we're at during your interview process. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level.

    The minimum pay for this role is between $60,000 - $65,000 depending on the level you're hired at. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to demonstrated skill set, years & depth of experience, and some role dependent factors that can include certifications and software expertise. We also hope you'll consider and be open to what else we provide outside of our base compensation. This includes our benefits, perks, equity, and other aspects of our overall employer brand including our culture which is built on our mission, vision and values. We welcome direct conversations with each candidate about compensation in all our initial calls.

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