Director, Cross-border Remitter Account Manager - San Francisco, United States - Visa Inc.

Description

Visa Direct is an exciting, new payment service that Visa provides to clients (including issuers, acquirers, processors, merchants, remitters and service providers) to facilitate domestic and cross-border funds transfers and disbursements to Visa accounts in the U.S. and around the world using push payment technology, i.e. Original Credit Transaction (OCT), and traditional ACH and RTP payment rails to deposit into checking accounts and wallets leveraging the VPL network. Visa Direct consumer and business applications include person to person (P2P) transfer, cross border remittances, funds disbursement (business to consumer or small business payments) including priority use cases of marketplace payouts, royalty and digital content payouts and gig economy services, and more.

We are seeking an experienced Remittance Account Manager who can develop and drive critical growth initiatives, both regionally and globally, in a complex, matrixed environment. The ideal candidate will be a structured, experienced money-movement leader, an analytical thinker with excellent communication skills and possesses a strong drive to expand client transaction volume and revenue for assigned accounts. The candidate enjoys variety and collaborating with people and excels at developing client relationships and expanding to additional influencers and buyers across the account. The candidate is thoughtful, curious, and analytical with a desire to make an impact and contribute to the growth of the NA and Remitter Visa Direct business.

This is a client-facing and broad-reaching leadership role so organizational savvy, interpersonal and negotiation skills are critical as he or she will interface with all areas of Visa (sales, marketing, pricing, legal, risk) and with executives from some of our largest clients. Visa is looking for an individual that is a thought leader in strategy and business growth with a proven track record of success in fast-paced environments with demanding timelines.

Responsibilities:

The Remittance Account Manager has full accountability for the transaction and revenue plan for assigned remitter accounts. Additionally, the Remittance Account Manager is accountable for strategic account growth, managing, deepening, and expanding client account relationships, and identifying, closing, and executing initiatives to grow and diversify client volume and revenue.

Account transaction and revenue responsibility requires a high degree of independent judgment to evaluate, identify best path of action for the right outcomes in support of the business strategy, driving those outcomes to success and optimizing portfolio growth and revenue. The individual will be required to collaborate with internal functional leaders across a variety of functions: pricing, rules, marketing, legal, and operational teams across regions to influence and shape functional partner prioritization and work efforts including but not limited to: technology builds, corridor expansions, rule changes, pricing changes, auth performance optimization, network (send and receive) optimization and program lifecycle optimization across pre-launch, launch, ramp, growth and optimize. Coordinating with various regional teams is core to the cross-border businesses to implement strategies to enable transactions originated in NA and received around the world.

We work in an agile environment, so this person must be assertive and proactive to ensure we achieve our goals. Organizational savvy and interpersonal skills are critical, as we interface with specialized product groups, financial institution, merchant and acquiring sales, client consulting, marketing, and corporate communications, legal, and finance to coordinate the end goal of achieving aspirational objectives. Must be able to pivot and adjust as new information and lessons learned come to light.

Visa is looking for an individual that is a thought leader in strategy and business growth with a proven record of success of growing client account relationships in fast-paced environments with demanding timelines.

Achieve and exceedaccount transaction and revenue targetsfor Visa Direct

• Achieve annual performance goals and enablement milestones for Visa Direct (e.g.: new endpoints, corridor expansion, or use cases).
• Develop and actively manage client account plan to achieve financial targets and strategic priorities across all products (e.g. direct to card, account and wallet, AFTs, VAS, etc.)
• Develop and manage strategies for performance acceleration, including high potential use cases, marketing strategies and growth opportunities.

Sales pipeline development, up-sell, cross-sell endpoint options, routes and corridors, use cases and VAS across primary and extended client LOBs.

• New and renew deal structure, incentives, negotiation and contracting.
• Manage and support clients through the sales cycle from opportunity identification, solutioning, and program launch, ramp, and optimization.

Established a trusted working relationship with the Client to ensure we have the necessary understanding of the client's business and strategy and work across internal Visa and Visa Direct stakeholders to support and accelerate deliverables.

• Collaborate with the client Account Executive(s) to define account priorities and achieve the annual plan.
• Partner with Visa Direct cross-border commercialization team to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needs.
• Work with Marketing to ensure our client facing materials are excellent, on message and help accelerate the learning and launch process.
• Work with Finance and Leadership on forecasting and monthly and quarterly reporting.
• Work with Legal to ensure client contracts drive to successful outcomes for both Visa and our clients.
• Work with Client Services to monitor payment volume to recommend optimization activities and address production issues as needed.
• Collaborate with NA Visa Direct Leadership to share progress and growth through internal reporting and tracking of account plan and financial budget.
• Identify and raise product feature enhancements.

Active investigation and management of account program performance, with a drive to resolve issues quickly and completely.

• Analyze dashboard and identify key trends, bringing in product and client services SMEs to assist as needed.
• Client transaction yield optimization (price and FX).
• Underperforming program revenue impact and resolution.

Development Account plans and monthly/quarterly reviews

• Provide comprehensive, insightful review of the client's program performance identifying opportunities to drive growth.
• Lead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client programs are stalled, or transaction volume has plateaued.
• Monthly reporting to NA Visa Direct and Market leadership.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

10 or more years of work experience with a bachelor's degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

12 or more years of work experience with a bachelor's degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
8 plus years of payment or money movement industry related and leadership experience (minimum of 2 to 3 years with remittances) in commercialization, strategy, product management or management consulting.
Creative self-starter with a bias toward action and proven track record for successfully developing, building, launching and commercializing technology products that delight customers.
Demonstrated success in driving account growth acceleration.
Excellent problem-solving skills with a strong focus on delivering for clients.
Excellent listening and communication skills (both verbal and written), and executive presence. Must be able to interface with our most senior client executives.
Ability to explain complex business and technical concepts to a broad audience in an approachable way to influence and drive adaption.
Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business results.
Passionate about what you do and excited about the opportunity to transform payments working for the industry leader.
Ability to inspire direct reports and influence those without direct management responsibility.
Possess a high level of professionalism and leadership skills to build business relationships, trust and respect with client, partners, suppliers, and internal stakeholders
Strong team player, self-motivated and the ability to work independently at coordinating across functional activities, obtain buy-in and elevate issues at critical junctures appropriately
Visa or financial or payment industry knowledge required, push payments or real-time payments experience a plus

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 253,800.00 to 330,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.