Jobs
>
New York City

    Customer Success Manager - New York, United States - Fortanix

    Fortanix
    Fortanix New York, United States

    4 weeks ago

    Default job background
    Description
    About Us:

    Fortanix is a dynamic start-up solving some of the world's most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycleat rest, in motion, and in use across any enterprise IT infrastructurepublic cloud, on-premise, hybrid cloud, and SaaS.

    With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a "Cool Vendor", Fortanix is revolutionizing cyber security.

    Join the revolution

    Why work with us?

    We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions.

    In tackling the hardest problems, we believe that working together will produce better solutions.

    Fortanix is looking for a CSM to ensure customers have a world class experience. As a CSM, you'll be the trusted advisor and primary point of contact for a portfolio of customers. You'll be responsible for instrumenting the post-sale customer journey through collaboration with partners in Customer Success Engineers, Support and Sales. You'll also cultivate and maintain strong relationships with customers, ensuring initial value realization as well as successful adoption and use of Fortanix's DSM solutions.

    What you will deliver:
    • Partner with Fortanix customers to achieve strong returns on customer investment in Fortanix, by delivering, measuring, and communicating ROI over the customer lifecycle
    • Lead and be accountable for customer retention and customer expansion for all customers in your Book of Business.
    • Partner with Fortanix stakeholders in Sales, Product and Engineering to deliver on customer expectations.
    • Help with customer onboarding and training, thus driving adoption.
    • Understand customer requirements, challenges, and the business outcomes they are expecting from their investment.
    • Develop and execute account plans with a focus on increasing product adoption new routes to value.
    • Conduct periodic Business Reviews to ensure strategic alignment for consistent and timely collaboration with customers.
    • Be the primary escalation point for business and technical issues.
    • In partnership with Success Engineers and Technical Account Managers, be an expert on Fortanix products, customer use cases and platform integrations, while staying current with industry trends in crypto, HSMs and confidential computing.
    Requirements

    Must Have:
    • 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering with a successful track record of execution.
    • Experience in leading or enabling change management and product adoption with technical customer personas.
    • A knack for learning new technologies and new products, with the ability to communicate technical details with clarity.
    • Demonstrated experience fostering relationships with technical and non-technical customer personas.
    • Integrity and flexibility: you can patiently and enthusiastically navigate ambiguity in seeking solutions to new challenges.
    Desirable:
    • Experience working in a global organization with customers in different geographies.
    • Familiarity with HSM and crypto technology. Experience with HSM from another company is a plus.
    Benefits
    • Unlimited PTO (it's between you and your work)
    • Health Insurance, Dental and Vision.
    • Friendly culture that brings the best out of everybody
    • Internet stipend
    • Great working environment, we believe this in its truest form, "Never Doubt that a small group of thoughtful committed technologists can change the world. Indeed, it is the only thing that ever has" - Margaret Mead
    Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation, or any other status. If you're interested in working in a fast-growing, exciting working environment - we encourage you to apply
  • Student Beans

    Customer Success Manager

    2 weeks ago

    Student Beans New York, United States Full time

    As a result of our incredible success and growth, we are looking for a Customer Success Manager to join us. · Requirements · In terms of day to day responsibilities, you will be: · To support the account management team in enabling clients to understand the value that Student Be ...

  • Workiva Inc.

    Product Success Manager

    6 days ago

    Workiva Inc. New York, United States Full time

    The Product Success Manager - Governance, Risk & Compliance (GRC) at Workiva plays a crucial role in driving product adoption and growth success. Working closely with customers, the role focuses on enhancing their overall product experience and ensuring their success. Collaborati ...

  • CARTA

    Manager, Founder Success

    6 days ago

    CARTA New York, United States

    The Company You'll Join · Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places. · Carta is trusted by more than 40,000 companies and ...

  • Beatgrid

    Customer Success Manager

    3 weeks ago

    Beatgrid New York, United States

    We, at Beatgrid, are now looking for an extraordinary Client Success Manager to look after our clients' audience and advertising effectiveness measurement campaigns while ensuring the success of these partnerships and all the stakeholders involved. · You will work directly with t ...

  • Trace One

    Customer Success Manager

    1 week ago

    Trace One New York, United States

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufactu ...

  • DBA Carta, Inc.

    Manager, Founder Success

    2 weeks ago

    DBA Carta, Inc. New York, United States

    The Company You'll Join · Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places. · Carta is trusted by more than 40,000 companies and ov ...

  • Zoomin

    Customer Success Manager

    4 weeks ago

    Zoomin New York, United States

    Zoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest pot ...

  • Content Square

    Customer Success Manager

    9 hours ago

    Content Square New York, United States

    Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 ...

  • SevenRooms

    Customer Success Manager

    9 hours ago

    SevenRooms New York, United States

    The Team & Role · We are looking for a Customer Success Manager to help secure the long-term success of our customers. You will provide support throughout their entire life cycle including deployment, training, and adoption. This role is essential in the success of ensuring that ...

  • Brightflag

    Customer Success Manager

    3 weeks ago

    Brightflag New York, United States

    The Opportunity · Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We're bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily ...

  • Archive

    Brand Success Manager

    3 weeks ago

    Archive New York, United States

    We're looking for a proactive and enthusiastic person, who defines success as seeing our brand partners succeed, to join our exciting and fast growing Brand Success team. You will work cross-functionally across the team at Archive - including Strategy & Operations, Marketing, and ...

  • Contentful Inc

    Customer Success Manager

    1 week ago

    Contentful Inc New York, United States

    About the opportunity · Spanish-speaking role · As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our c ...

  • SIRO Limited

    Customer Success Manager

    9 hours ago

    SIRO Limited New York, United States

    At Siro, we are committed to creating a diverse and inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants withou ...

  • Abnormal Security

    Manager, Customer Success

    3 weeks ago

    Abnormal Security New York, United States

    Job Description · Job DescriptionAbout YouThe Manager of Customer Success will play a critical role in driving customer adoption, retention, and expansion across our global customer base. This individual will have a dual focus on strategic account management and technical product ...

  • IMPACT

    Customer Success Manager

    9 hours ago

    IMPACT New York, United States

    Our Company: · At our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world ...

  • TicketManager

    Customer Success Manager

    9 hours ago

    TicketManager New York, United States

    Live events are fun. · Concerts, sporting events, make lifelong memories enjoying live events with friends and family. · Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: ...

  • LogRocket

    Customer Success Manager

    9 hours ago

    LogRocket New York, United States

    About LogRocket · Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete ...

  • Trident Search

    Customer Success Manager

    1 week ago

    Trident Search New York, United States

    Trident Search is on the hunt for a passionate and motivated Customer Success Manager to join the ranks of company who are revolutionizing enterprise technology with their exceptional Saas product. · You will use your talents as a Customer Success Manager to help tech teams hois ...

  • Paved

    Manager, Advertiser Success

    2 weeks ago

    Paved New York, United States

    Job Description · Job DescriptionPaved is the leading platform for email newsletter sponsorships, connecting top brands like Uber, DropBox, and Gartner to highly engaged audiences. The platform allows advertisers to sponsor thousands of newsletters, including NBC, Business Inside ...

  • L&P Group

    Customer Success Manager

    3 days ago

    L&P Group New York, United States

    Job Description · Job DescriptionL&P Group is a leading provider of innovative solutions in the digital marketing industry. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Customer Success Manager. In this role, you will be respons ...